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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,833 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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8351 - 8375 of 10,000 Reviews for Technical Support Fundamentals

By Blessing A

Mar 5, 2024

If you are new in the IT career path, I fully recommend this course without any reservation 100%.

By Amy K

Dec 8, 2023

absolutely so well done. if you have any doubts, ignore them because this course is so well done.

By Efrain G

Sep 22, 2023

Provided a lot of information and has helped grow my passion for pursuing a career in technology.

By Erik B

Sep 22, 2023

This course is absolutely excellent! It has proven to be very informative and has helped me grow!

By Maadh A

Sep 13, 2023

its good for people who have no idea about computers and have no computers knowledge what so ever

By Siraj K

Aug 13, 2023

Excited to share that I've completed the Google Certificate in IT technical support fundamentals!

By Mohib U

Aug 11, 2023

This course help me understand what is IT and its Role really love it and its really professional

By Darkryder

Jul 20, 2023

Excellent course. It covers all of the fundamentals that a person needs to start on the helpdesk.

By Mihail K

Jul 4, 2023

I love the introduction to IT support this gave, I hope the rest of the courses are just as good!

By LVD M

Jun 7, 2023

Easy Instructions, Current Information, Real IT professionals sharing their knowledge! Excellent!

By adhi y

May 16, 2023

Wow, Nothing more best then Coursera, i really love joint in this course, its really fun to learn

By Bala R

Apr 16, 2023

Good course. I really learned a lot about IT technical support fundamentals.

Thank you.

Bala Raman

By Usman Z

Mar 5, 2023

It was a great journey of learning new things about computers, customer service, internet & more.

By Mevan K

Mar 5, 2023

Awesome and i recommend this course for any biginer or any one who wish to refresh there memorry.

By Joshua C

Jan 19, 2023

The first course is very fun and such an informative way of teaching the first step in IT support

By Tanisha K

Jan 7, 2023

The full course is highly recommendable. It is very useful with essential topics and best tutors.

By John P Z

Dec 14, 2022

Super awesome introduction. The histories are pretty helpful and sets the background of computers

By Kashif S

Dec 7, 2022

This course enhance my Tech education with tech information and opportunity to explore IT skills.

By Joaquín M

Nov 15, 2022

I think it has all you need to understand the basics of IT. It won't be a waste of time for sure.

By Jeffrey C

Nov 9, 2022

Very informational. Leaves an individual with a decent fundamental understanding of general I.T .

By Alexis G

Nov 4, 2022

The only downside is the quizzes are in Ukrainian. But as a PC gamer, EVERYTHING IS MAKING SENSE.

By akindipe i

Sep 29, 2022

was intresting and educating the material for the course was so straithgfoward and understanding.

By Chris I

Aug 22, 2022

I learnt alot from this module i cant wait to start the next chapter Bits and Bytes of networking

By Cesar R

Aug 18, 2022

Easy to follow along. You do need to be able to motivate yourself since it is a self pace course.

By Gustavo M

Aug 10, 2022

It gives people a warm and fuzzy on how computers generally work and what IT support actually is.