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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,380 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SA

Mar 12, 2022

I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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5801 - 5825 of 10,000 Reviews for Technical Support Fundamentals

By sherly s

Oct 17, 2020

This is an awesome course I have ever got across.... There was literally so much to explore and learn.

Thank you so much loved it!!!

By Yash A M

Oct 7, 2020

To a novice like me, this is an excellent introduction to the world of IT. ThankYou Google, thank you Coursera for this opportunity

By Joshua H

Sep 10, 2020

This course does a great job in teaching the basics of each category and gives a new learner a broader perspective of the IT field.

By Oneill T

Aug 23, 2020

Great course. I feel like I understand the basics, the key parts like networking, security, operating systems and trouble shooting.

By Jorge D R M

Aug 20, 2020

buenisimo, al principio todo es facil como para familiarizarse y entre mas va avanzando mejor se va poniendo y super bien explicado

By Sakif A

Aug 15, 2020

Loved how detailed everything was. The course covered the most basic parts of IT. I have clearer concept of how our computers work.

By G‘aybullayev M Y

Jul 30, 2020

Very cool! I would like to thank the project organizers and the Innovation Technology and Strategy Center (Uzbekistan) on Coursera.

By Carlos C E

Jun 30, 2020

Es un curso muy completo y se dan a entender muy bien los conceptos y la información que se quiere transmitir a lo largo del curso.

By xOverSprayUrFace “ x

Jun 28, 2020

Easy to understand and great course flow. I suggest going through the entire course and skimming through what you are confident in.

By JERARD A S

Jun 17, 2020

I found this course to be very helpful. I really enjoyed being introduced to VM's. This feature helped me narrow down my path in IT

By Ahamed A K

Jun 8, 2020

it was very good course, excellent teachers who could imparted good lectures giving light to the sufficient and area of the course

By MANOJ R M

May 24, 2020

A very nice course with great concepts and great faculty. I suggest this to everyone who loves to work as an IT SUPPORT SPECIALIST.

By Lawrence K

May 23, 2020

Great overview of IT support industry. I especially enjoyed the ending part about problem solving mindset & mock interview process.

By John c

May 19, 2020

Good course. I knew a lot of it, but some of the things about dealing with users and troubleshooting strategies were very helpful.

By Chaz F

Apr 20, 2020

Very informational. I learned a lot, it was a great refresher course as well as learning new things as well in terms of networking.

By GIVANNI H

Mar 31, 2020

This course was great. I learned so much in the time that was conducted to teach the material. I look forward to the other courses.

By Bonnie A S

Feb 26, 2020

The course was extremely information and it was taught in a easy to understand manner. Looking forward to the next course. Thanks

By Douglas G M

Feb 22, 2020

Amazing course, very explained and easy to understand information. It surely added a lot to my knowledge in Information Technology.

By Eduardo D O

Sep 20, 2019

Learned a lot of useful information with this course, i specially found the customer service interaction scenarios very insightful.

By Ryan j p

Aug 29, 2019

Great learning platform and incredibly easy to follow with the guidance of the instructors. I am excited to move on to next course.

By Elena

Jul 22, 2019

Enrolling in this course was one of the best decisions I've ever done! Learned so much and gained so much confidence along the way!

By Mario E

Oct 24, 2018

Un curso básico pero muy recomendable ya que se tratan muchos temas en la introducción al soporte en tecnologías de la información.

By Hiral T

Sep 12, 2018

Its Just Amazing . I personally being an IT person didn't knew many things which i came to know through this section of my course .

By William S L

Feb 6, 2018

Very good information and easy to learn even if experience is limited. Great general knowledge on the basics of how computers work.

By Matthew W D

Jan 28, 2018

The course is presented in an easy to follow and understand format and gave you all the tools needed to complete the required work.