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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,605 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JC

Mar 11, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

AK

Jun 12, 2020

Thank you very much for this amazing course, I learned a lot and I am very excited to start a career and to apply what I have learned. Thank you very much to all the lecturers and thank you to Google.

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5451 - 5475 of 10,000 Reviews for Technical Support Fundamentals

By Matheus P

Oct 23, 2020

Simplesmente incrível, o curso me proporcionou uma base muito estável sobre diversos conteúdos abordados no dia a dia de um técnico em TI

By Cherril B

Aug 27, 2020

This is a really great starting point for people who are interested in understanding what part of the IT industry they may wan to pursue.

By kenny g

Aug 8, 2020

Very informative and accessible. My only issue was with the Qwiklab accessibility but besides this, this course was a great introduction.

By Luis G

Aug 2, 2020

Excelente curso de entrada, permite apreciar a qué se está ingresando y por ende deja decidir si es lo que uno quiere hacer en el futuro.

By Aditya L

Jul 17, 2020

It was awesome. I learned a lot of new things in this course. This course has helped me a lot in learning about troubleshooting problems.

By Camille U

Jul 15, 2020

The online class was a great experience. I learned a lot that I thought I would never understand. I am happy to have given it a chance!

By Brian D

May 29, 2020

The course seemed mundane at first, then the interesting things were talked about like Networking, and the internet, and troubleshooting.

By Hemanth G C

May 22, 2020

First of all, I'd like to say that this course is amazing. I'd like to thank each and every teacher who explained to me all this content.

By Samira S

May 19, 2020

amazing work from google team and this course not only it helps us understand the fundamentals but makes us learn more in the field of IT

By v v

May 19, 2020

It is really excellent to complete this course , i feel i have little bit upgraded my self . Thanks to all the instructor and coursera .

By Luis S B T

May 7, 2020

Me gustó bastante este curso. Aprendí unos cuantos conceptos y refresqué otros que ya tenia. Gracias. Espero seguir con los demás cursos.

By ISMAEEL M E

May 6, 2020

Excellent I learned a lot about computers and I was completely ignorant of this field.

Thank you, Coursera, and the Syrian Youth Assembly

By Yittle H

May 2, 2020

Loved this course and how all the basics are covered for IT beginners. Looking forward with the next step in the process of my IT career.

By Muhammad M

Apr 19, 2020

i feeling so grateful i will thankful to google and coursera that they design such a beautiful course and very basic module of the course

By Matthew R

Apr 13, 2020

Nice! Feels good to finish! I really liked the class. I have many years experience and I learned new things!! Very glad I took the class.

By Koby Y

Mar 9, 2020

I learned a ton of new information. It was really refreshing to receive all this information, and then apply it to real-world situations.

By Michael S

Mar 8, 2020

Seems to be a pretty good intro course to get anyone into the suject matter, but definitely not as exhaustive and rigorous as CompTIA A+.

By Justin J

Feb 3, 2020

I wish there was more exercises with Bash, but overall a great course. Getting hands on and remoting into a VM was the best part of it!!!

By Loreto L G M

Dec 24, 2019

The course really gave me the knowledge of what an IT Support Specialist should know and what they will be doing on the day to day basis.

By Ikkakkamakka

Aug 12, 2019

I felt that this course was very very detailed and descriptive and did a lot in helping understand the basics of what it is that IT does.

By William S

Apr 15, 2019

Very nice course that will give you great fundamental of what IT is all about, not only technical but soft skills that is very demanding.

By Sampson F

May 29, 2018

Thankfully it seems that I already knew this, but it did teach me a few more things and give me a different and more in depth view on it.

By Srinivas M

Feb 26, 2018

Excellent course

I learn all the fundamental concepts of Computer hardware, networking, operating systems, security, troubleshooting etc.

By William A C

Feb 23, 2018

Very good course for IT Technical Support Fundamentals. I would recommend this course for anyone thinking about getting into IT Support.

By Daniel R

Feb 19, 2018

This course does a great job with introducing people to tech support and makes them feel welcome to the field. Very informative and fun.