I recently had the opportunity to take the Introduction to Customer Service course, and I found it to be a very valuable experience. The course covered a wide range of topics, including communication skills, problem-solving, and conflict resolution. I was particularly impressed with the focus on empathy and understanding the customer's perspective. This course allowed me to strengthen the skills that I already have and the opportunity to improve on the things that I learned. Overall, I highly recommend the Introduction to Customer Service course to anyone who wants to improve their customer service skills. It is a well-designed and informative course that is taught by experienced professionals.

I thoroughly enjoyed the course . Especially the simulations and quiz

I've found what I was looking for in Coursera, I'm so excited about the possibilities and opportunities as I complete my selected courses that will advance my career and knowledge base. . Without going into debt.

I'm so grateful, I found this program. Love it.

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

Great course I love and respect people and customers

Susheel Erramilli

Great course to start your customer rep experience. I learnt a lot.

very informatrive and real case scenarios

powerful course. Coursera is great.

It was an awesome experience

enjoyed it all through

I love the experience.

i enjoyed the course

very good course

really educative

Well structured

amazing course

Informative

Excellent!!

Perfect!

Awesome

Some of the questions were word ackwardly which made answerering some what difficult because there could be two right answers but you could only pick one.

great course

EXCELLENT

Peer review assignments should be removed

making customer service more trivial than it really is