In this course, you will have the opportunity to learn about the great progress that has been made in measuring and evaluating quality of care. We will discuss key concepts and methods. You will also learn about how to use websites for comparing the quality of healthcare providers. The course content is intended for a wide range of participants – for example, people who have a general interest in quality of care, consumers seeking information about how to choose a provider for themselves or family members, or leaders of business organizations who are responsible for employee health insurance benefits and network of providers.
By the end of this course, the learner should be able to:
1. Explain key developments regarding how quality of care is measured and evaluated in the US.
2. Articulate basic framework for evaluating quality of outcomes of care including types of and criteria for selecting quality measures for evaluating and comparing providers.
3. Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.
4. Identify and apply resources and tools for comparing the quality of care of providers.
本課程是 Healthcare Trends for Business Professionals 專項課程 專項課程的一部分
Evaluating the Quality of Healthcare Delivery
提供方
課程信息
您將學到的內容有
Explain key developments regarding how quality of care is measured and evaluated in the US.
Discuss scientific issues and challenges for evaluating quality of care and methods for addressing these challenges.
Identify and apply resources and tools for comparing the quality of care of providers.
Articulate basic framework for evaluating quality of outcomes of care for evaluating and comparing providers.
教學大綱 - 您將從這門課程中學到什麼
週
1完成時間為 2 小時
Foundational Concepts for Evaluating Quality
We will begin by briefly discussing key developments in the U.S. and elsewhere underlying changing
perspectives toward the way quality of care is defined and evaluated. We will then outline and discuss a basic conceptual framework for selecting measures for evaluating the quality of care by hospitals and physicians. This discussion will draw attention to key distinctions between process and outcome measures and their relative advantages and disadvantages for evaluating quality of care. This module will also include examples of quality measures that are currently in use.
10 個視頻 （總計 38 分鐘）, 2 個測驗
10 個視頻
Introduction to Module 11分鐘
Key Developments in the Measurement and Evaluation of Quality of Care4分鐘
Defining and Conceptualizing Quality of Care5分鐘
Framework for Measuring Quality of Care4分鐘
Data Sources for Measuring Quality of Care - Technical2分鐘
Data Sources for Measuring Quality of Care - Interpersonal4分鐘
Selection Criteria for Quality of Care Measures4分鐘
Reliability and Validity4分鐘
Process vs. Outcome Measures4分鐘
2 個練習
Check Your Knowledge20分鐘
Week 1 Quiz (Graded)30分鐘
週
2完成時間為 2 小時
Scientific Issues and Challenges for Comparing Quality of Care Among Providers
We will discuss key challenges in making valid comparisons among healthcare providers in terms of their quality of care including case mix differences, small sample sizes and data integrity issues. We will discuss methods and techniques for addressing such challenges. We will show how these methods and techniques can be applied in practice to produce more useful quality of care evaluations.
7 個視頻 （總計 30 分鐘）, 2 個測驗
7 個視頻
Goals for Comparing Providers' Quality of Care3分鐘
Key Challenges to Comparing Providers' Quality of Care4分鐘
Measurement Error3分鐘
Risk Adjustment6分鐘
Basic Procedures for Statistical Models5分鐘
Small Patient Samples5分鐘
2 個練習
Check Your Knowledge20分鐘
Week 2 Quiz (Graded)30分鐘
週
3完成時間為 3 小時
Resources and Tools for Evaluating Quality
We will cover consumer report cards and value-based purchasing programs, both of which constitute
important applications of the science of measuring and evaluating quality of care. Consumer report
cards on quality of care frequently exist within publicly available websites. These websites provide
consumers and other interested parties with quality-related information for comparing the performance of hospitals and physicians. Such resources and tools have been produced by government agencies, private health plans, and business organizations. We will look at several examples of these resources and tools and consider their value as well as their limitations.
6 個視頻 （總計 24 分鐘）, 2 個測驗
6 個視頻
Purpose of Consumer Report Cards4分鐘
Examples of Consumer Report Cards (Websites)4分鐘
Design Issues4分鐘
Pay-for-Performance6分鐘
Unintended Consequences of Performance Measurement3分鐘
1 個練習
Check Your Knowledge24分鐘
週
4完成時間為 3 小時
Future Directions in Evaluating Quality of Care
We will discuss emerging developments pertaining to the science and practice of evaluating quality of
care. This discussion will include the increased interest in value-oriented measures of provider performance (i.e., efficiency as well as quality) and in composite measures. Also, we will consider the debate over whether quality measures should be adjusted to account for differences among providers
regarding the socio-economic characteristics of their patients and how such adjustments could be
conducted.
4 個視頻 （總計 17 分鐘）, 2 個測驗
4 個視頻
Composite Measures7分鐘
Influence of Patient Socio-Economic Characteristics4分鐘
Concerns about the Widespread Use of Quality of Care Measures3分鐘
1 個練習
Check Your Knowledge20分鐘
講師
Gary Young
Professor, Director, Northeastern University Center for Health Policy and Healthcare ResearchD'Amore-McKim School of Business
關於 Northeastern University
Founded in 1898, Northeastern is a global research university with a distinctive, experience-driven approach to education and discovery. The university is a leader in experiential learning, powered by the world’s most far-reaching cooperative education program. The spirit of collaboration guides a use-inspired research enterprise focused on solving global challenges in health, security, and sustainability.
關於 Healthcare Trends for Business Professionals 專項課程
This Specialization will provide learners with the knowledge and skills to recognize key shifts in the industry and to have an agile perspective on how these shifts might impact their organizations. Learners will be exposed to the key drivers in the global healthcare industry today so they might apply what they have learned to help their organizations.
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