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初級

英語(English)

字幕:英語(English), 巴西葡萄牙語, 阿拉伯語(Arabic)

100% 在線課程

立即開始,按照自己的計劃學習。

靈活的計劃

設置並保持靈活的截止日期。

初級

英語(English)

字幕:英語(English), 巴西葡萄牙語, 阿拉伯語(Arabic)

專業證書 的運作方式

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專業證書課程是一系列能夠幫助您做好工作準備的在線課程。一些專業證書助力您開啟在 IT 支持等特定領域的職業生涯,而另一些證書則可以幫助您通過行業認證考試。若要開始學習,請註冊該課程或選擇首先開始學習的單一課程。當您訂閱專業證書課程的部分課程時,您將自動註冊整個專業證書課程。您可以只完成一門課程,可以隨時暫停學習或結束訂閱。訪問您的學生控制面板,管理您的課程註冊情況並跟踪進度。

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how it works

此專業證書包含 5 門課程

課程1

Technical Support Fundamentals

4.8
11,980 個評分
2,746 個審閱
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....
課程2

The Bits and Bytes of Computer Networking

4.7
6,131 個評分
1,220 個審閱
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting. We’ll wrap up by covering how this information might show up in a job interview and giving you a few tips for troubleshooting on the spot. By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model. ● understand all of the standard protocols involved with TCP/IP communications. ● grasp powerful network troubleshooting tools and techniques. ● learn network services like DNS and DHCP that help make computer networks run. ● understand cloud computing, everything as a service, and cloud storage....
課程3

Operating Systems and You: Becoming a Power User

4.6
3,722 個評分
680 個審閱
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware. We’ll wrap up with an example of how you might see this content show up in an interview setting. By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter. ● set up users, groups, and permissions for account access. ● install, configure, and remove software on the Windows and Linux operating systems. ● configure disk partitions and filesystems. ● understand how system processes work and how to manage them. ● work with system logs and remote connection tools. ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role....
課程4

System Administration and IT Infrastructure Services

4.7
2,861 個評分
447 個審閱
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization. ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers. ● understand how to make the most of the cloud for your organization. ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP. ● choose and manage the tools that your organization will use. ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster. ● utilize systems administration knowledge to plan and improve processes for IT environments....

講師

關於 Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

常見問題

  • 可以!点击您感兴趣的课程卡开始注册即可开始学习。注册并完成课程后,您可以获得可共享的证书,或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某证书的一部分,系统会自动为您订阅完整的证书。访问您的学生面板,跟踪您的进度。

  • 此课程完全在线学习,无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。

  • Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

  • Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in about 8-12 months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

  • None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

  • We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

  • This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, GE Digital, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google.

  • Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech. In the US alone, jobs in this field are projected to grow 10% between 2016 and 2026 -- faster than the average of all other occupations (https://www.bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm).

  • The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

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