In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
專項課程 的運作方式
加入課程
Coursera 專項課程是幫助您掌握一門技能的一系列課程。若要開始學習，請直接註冊專項課程，或預覽專項課程並選擇您要首先開始學習的課程。當您訂閱專項課程的部分課程時，您將自動訂閱整個專項課程。您可以只完成一門課程，您可以隨時暫停學習或結束訂閱。訪問您的學生面板，跟踪您的課程註冊情況和進度。
實踐項目
每個專項課程都包括實踐項目。您需要成功完成這個（些）項目才能完成專項課程並獲得證書。如果專項課程中包括單獨的實踐項目課程，則需要在開始之前完成其他所有課程。
獲得證書
在結束每門課程並完成實踐項目之後，您會獲得一個證書，您可以向您的潛在雇主展示該證書並在您的職業社交網絡中分享。
此專項課程包含 5 門課程
課程1
Establishing a Professional ‘Self’ through Effective Intercultural Communication
4.1
56 個評分
In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.
As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace.
You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.
Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
課程2
Strengthening Your Widening Network
4.2
31 個評分
In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
課程3
Engaging in Persuasive and Credible Communication
4.3
47 個評分
In "Engaging in Persuasive and Credible Communication", you will learn the key skill of persuasion, in the context of professional communication in a globalised world.
Persuasive communication is essential to any professional workplace. From a simple email request for your colleague to help you, to developing a presentation for the board of directors, these are acts of communication that require a good degree of persuasion. Even the process of entering the workforce requires effective persuasive communication, for in the act of writing your resume, cover-letter, or in the interview process, you are essentially persuading the potential employer to hire you.
By the end of this course, you will be able to structure and express your ideas in a convincing and persuasive manner in writing, apply basic principles of persuasive writing to convince different sets of audiences at the globalised workplace, and learn to engage in persuasive and credible communication across different cultures in a complex globalised environment.
課程4
Becoming Part of the Globalised Workplace
3.7
11 個評分
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.
Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
At the end of this course, learners will be able to:
- Analyse factors of motivation among workplace counterparts.
- Recognise the impact of culture on factors of motivation.
- Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders.
- Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity.
- Identify and adopt strategies on the use of voice and body language for engaging presentations.
講師
Misty So-Sum Wai-Cook
DrCentre for English Language Communication
Lee Kooi Cheng
DrCentre for English Language Communication
Susan Lee
LecturerCentre for English Language Communication
Derrick Ng
Centre for English Language Communication
Sarah Chong
Centre for English Language Communication
Norhayati ISMAIL
Centre for English Language Communication
Wu Siew Mei
DrCentre for English Language Communication
關於 新加坡国立大学
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
常見問題
退款政策是如何规定的？
我可以只注册一门课程吗？
可以！点击您感兴趣的课程卡开始注册即可。注册并完成课程后，您可以获得可共享的证书，或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某专项课程的一部分，系统会自动为您订阅完整的专项课程。访问您的学生面板，跟踪您的进度。
有助学金吗？
我可以免费学习课程吗？
此课程是 100% 在线学习吗？是否需要现场参加课程？
此课程完全在线学习，无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。
完成专项课程后我会获得大学学分吗？
此专项课程不提供大学学分，但部分大学可能会选择接受专项课程证书作为学分。查看您的合作院校了解详情。
完成专项课程需要多长时间？
There are four Courses and a Capstone Project in the Specialization. The duration of each Course is three weeks. It takes six weeks to complete the Capstone Project. Therefore, the total duration it takes to complete the entire Specialization is 18 weeks.
此专项课程中每门课程的开课频率为多久？
Each course (except the Capstone Project) is offered every two weeks after the launch date.
What background knowledge is necessary?
There is no prior knowledge required to read this Specialization. In terms of language competency, you should have at a minimum of the equivalent of B1 CEFR (Common European Framework of Reference) or intermediate level.
Do I need to take the courses in a specific order?
While the four Courses need not be taken in a sequential manner, for better flow and enhanced understanding, it may be helpful to read them from Course 1 to Course 4.
What will I be able to do upon completing the Specialization?
Upon completion of the Specialization, within the context of a globalized workplace, you will be able to:
· demonstrate awareness of the nature, intricacies and complexities of communication;
· understand the fundamental communication principles applicable to different contexts: written and spoken, face-to-face and online;
· display good understanding of effective interpersonal, intercultural and organizational competencies;
· produce workplace-related artefacts that are sensitive to audience and context; and
· make use of language appropriately and effectively for different genres ranging from informative to persuasive.
While the specialization focuses on application, it is grounded in intercultural and communication theories. Through case studies simulating the globalized workplace, you will have ample opportunities to practise and enhance your communication competence, taking into consideration intercultural elements.
還有其他問題嗎？請訪問 學生幫助中心。
