返回到 Optimize Digital Experiences with Service Blueprints in Miro
學生對 Coursera Project Network 提供的 Optimize Digital Experiences with Service Blueprints in Miro 的評價和反饋
課程概述
By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience.
To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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1 - Optimize Digital Experiences with Service Blueprints in Miro 的 1 個評論（共 1 個）
創建者 Johan H
•2021年4月29日
Not enough about actual Service Blueprints. More of a demo of the tool Miro (which is an excellent tool btw)
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