IT Ticket Management with Typeform

4.6
12 個評分
提供方
Coursera Project Network
在此免費指導項目中,您將:

Create a dynamic form to use in managing helpdesk tickets.

Explore ways to share your survey and analyze results.

在面試中展現此實踐經驗

Clock1 hour 15 minutes
Beginner面向初學者
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business. You can view Typeform’s full security policy here: https://help.typeform.com/hc/en-us/articles/360029259552-Security-at-Typeform

必備條件

No prior experience required. This project is geared towards IT professionals.

您要培養的技能

  • Dynamic Forms
  • Helpdesk
  • Surveys

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Create a Typeform account & add a workspace to your profile.

  2. Gather contact information from respondents & learn recall information.

  3. Introduction to multiple choice & personalizing long text questions.

  4. Construct a question group & generate a rating slide.

  5. Personalize the Typeform with a design & explore the share and results page.

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

常見問題

常見問題

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