Improve Business Performance with Google Forms

4.7
436 個評分
提供方
Coursera Project Network
6,407 人已註冊
在此指導項目中,您將:

Create a Google Form, as well as add and edit questions in the survey.

Send your form to recipients, and temporarily pause or stop collecting responses when the need arises.

Analyze responses in Google Forms.

Clock1 week of study, 2 hours
Intermediate中級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培養的技能

AnalyzeSurveyCustomer SatisfactionGoogle FormsGraphs

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Introduction to Google Forms

  2. Create Questions

  3. Form Settings

  4. Send the Form

  5. Analyze Responses

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

審閱

來自IMPROVE BUSINESS PERFORMANCE WITH GOOGLE FORMS的熱門評論

查看所有評論

常見問題

常見問題

還有其他問題嗎?請訪問 學生幫助中心