Improve Business Performance with Google Forms

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Coursera Project Network
在此指導項目中,您將:

Create a Google Form, as well as add and edit questions in the survey.

Send your form to recipients, and temporarily pause or stop collecting responses when the need arises.

Analyze responses in Google Forms.

Clock1 week of study, 2 hours
Intermediate中級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培養的技能

AnalyzeSurveyCustomer SatisfactionGoogle FormsGraphs

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Introduction to Google Forms

  2. Create Questions

  3. Form Settings

  4. Send the Form

  5. Analyze Responses

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

講師

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常見問題

常見問題

  • 購買指導項目後,您將獲得完成指導項目所需的一切,包括通過Web 瀏覽器訪問云桌面工作空間,工作空間中包含您需要了解的文件和軟件,以及特定領域的專家提供的分步視頻說明。

  • 由於您的工作空間包含適合筆記本電腦或台式計算機使用的雲桌面,因此指導項目不在移動設備上提供。

  • 指導項目講師是特定領域的專家,他們在項目的技能、工具或領域方面經驗豐富,並且熱衷於分享自己的知識以影響全球數百萬的學生。

  • 您可以從指導項目中下載並保留您創建的任何文件。為此,您可以在訪問云桌面時使用‘文件瀏覽器’功能。

  • 指導項目不符合退款條件。 請查看我們完整的退款政策

  • 指導項目不提供助學金。

  • 指導項目不支持旁聽。

  • 您可在頁面頂部點按此指導項目的經驗級別,查看任何知識先決條件。對於指導項目的每個級別,您的講師會逐步為您提供指導。

  • 是,您可以在瀏覽器的雲桌面中獲得完成指導項目所需的一切。

  • 您可以直接在瀏覽器中於分屏環境下完成任務,以此從做中學。在屏幕的左側,您將在工作空間中完成任務。在屏幕的右側,您將看到有講師逐步指導您完成項目。

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