Identify UX Opportunities with Service Blueprints in Miro

提供方
Coursera Project Network
在此指導項目中,您將:

Understand the components of service blueprints and identify use cases for them.

Visualize the customer journey, understand how it informs the service blueprint, and consider metrics that can identify opportunities to improve UX.

Build out the project scenario, identify metrics that will identify continuous improvements, and consider next steps in Miro.

Clock2 hours
Intermediate中級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

By the end of this project, you will be able to design a service blueprint that serves as a point of shared understanding, informs a smooth service process, and collects quantifiable metrics to identify opportunities for continuous improvements. To identify UX opportunities with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, context from each step of the customer experience, and business intelligence integrations in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培養的技能

  • Identifying Areas for Continuous Improvement
  • Business Process Management
  • User Experience Design (UXD)
  • User Interface (UI) Design
  • Service Design

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Review the purpose of service blueprints and where they fit within the User Experience (UX).

  2. Review the five components of service blueprints and identify use cases for service visualizations.

  3. Connect knowledge of the customer journey to the components of the service blueprint visualization and identify metrics that can inform continuous improvements.

  4. Explore the templates and tools available and begin designing a service blueprint in Miro.

  5. Build the service blueprint and consider next steps in Miro.

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

常見問題

常見問題

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