Dialogflow CX: Enable IVR Features for your Voice Agent

在此項目中,您將:

Enable and configure IVR features

Add in NoMatch and NoInput handling scenarios to escalate to an Agent

Add in rich voice responses with SSML

1 hour 30 minutes
初級
無需下載
可分享的證書
英語(English)
僅限桌面

This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation. This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider. In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.

您要培養的技能

  • Interactive Voice Response (IVR)

  • Speech Synthesis Markup Language

  • Virtual agent

  • dialogflow

項目工作原理

在交互式實踐環境中學習新工具或新技能

您將能夠訪問云工作空間中的軟件和工具 - 無需下載

提供方

Placeholder

Google 云端平台

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