Create User Journey Maps with Loops in Miro

提供方
Coursera Project Network
在此指導項目中,您將:

Visualize the User Experience and explore maps in Miro.

Understand the templates and tools available and install a sharable User Experience board in Miro.

Flesh out the project scenario in a User Journey map, add in a loyalty loop and consider additional opportunities in Miro.

Clock2 hours
Intermediate中級
Cloud無需下載
Video分屏視頻
Comment Dots英語(English)
Laptop僅限桌面

By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培養的技能

  • Business Process Management
  • User Experience Design (UXD)
  • Marketing Strategy
  • Identifying Areas for Continuous Improvements
  • Customer Loyalty Marketing

分步進行學習

在與您的工作區一起在分屏中播放的視頻中,您的授課教師將指導您完成每個步驟:

  1. Review the value of user experience mapping, the fundamentals of User Interface (UI) design, and how both support the User Experience (UX).

  2. Identify components of User Experience maps with loops and consider the benefits of mapping loops.

  3. Frame the User Experience, identify the customer goal you will document in your project, and explore maps in Miro.

  4. Explore the templates and tools available and begin documenting the User Experience in Miro.

  5. Apply knowledge of the User Journey map, add in a loyalty loop, and mine opportunities to support the project scenario in Miro.

指導項目工作原理

您的工作空間就是瀏覽器中的雲桌面,無需下載

在分屏視頻中,您的授課教師會為您提供分步指導

常見問題

常見問題

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