- CRM
- Sales Operations
- Salesforce Lightning
- Sales
- Salesforce
- Salesforce Sales Cloud
- Lead Management
- Opportunity Management
- Reports and Dashboards
- Customer Success
Salesforce 销售运营 專業證書
Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.
提供方
您將學到的內容有
Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.
Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
您將獲得的技能
關於此 專業證書
應用的學習項目
Learners will work hands-on in Salesforce to solve real world business problems for a fictional social media company. Throughout the certificate, learners will build a portfolio highlighting use cases where they leverage tools in the Salesforce Sales Cloud and Service Cloud to make the work of a sales team more efficient and effective during the sales process. Adopting the role of a sales operations specialist, learners will demonstrate how to optimize the work of marketing associates, sales development representatives, account executives, and sales managers.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful.
專業證書是什麼?
塑造技能,做好工作準備
無論您是想開始新的職業生涯,還是改變目前職業,Coursera 專業證書都能幫您為開始工作做好準備。選擇最適合的時間和地點,自行安排學習進度。立即註冊,探索新的職業道路,可免費試用 7 天。您可以隨時暫停學習或結束訂閱。
實踐項目
將您的技能應用到實踐項目,並豐富您的簡歷內容,進而向潛在雇主展示您已為開始工作做好準備。您需要成功完成項目以獲得證書。
獲得職業證書
當完後計劃中的所有課程後,您將獲得一張證書。您可以將其在專業網絡上分享,並獲得使用職業支持資源的權限,這能夠為您開啟職業生涯提供助力。許多招聘合作夥伴認可我們的許多專業證書,並且我們還有許多合作夥伴可以幫助您準備認證考試。您可以在適用的各個專業證書頁面上找到更多信息。

此專業證書包含 4 門課程
Sales and CRM Overview
This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position.
Lead Management in Salesforce
The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting.
Opportunity Management in Salesforce
The third course in the Salesforce Sales Operations Professional Certificate, Opportunity Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage opportunities and close sales deals in a real world business setting.
Reports, Dashboards, and Customer Success in Salesforce
The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator.
提供方

Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers.

Pathstream
Pathstream partners with leading technology companies to build branded digital skills career programs delivered through college and university partnerships. Our programs are for anyone who wants to learn the digital skills needed to succeed in the modern economy.
常見問題
退款政策是如何规定的?
我可以只注册一门课程吗?
此课程是 100% 在线学习吗?是否需要现场参加课程?
完成专项课程需要多长时间?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
完成专项课程后我会获得大学学分吗?
What will I be able to do upon completing the Specialization?
還有其他問題嗎?請訪問 學生幫助中心。