Stand Out. Get Certified.

4.8

星

127 個評分

Andrew S Koch

提供方

ICPM 注册主管專業證書职业经理人认证机构

您將學到的內容有

Understand the unique and crucial role of supervisors in building a work environment that balances organizational goals with the rights of employees.

Communicate effectively with diverse individuals and groups and build a service culture that is dedicated to satisfying customers.

Apply tools and techniques to devise plans and goals, make ethical decisions and utilize the power of groups and teams for maximum effectiveness.

Explain and apply skills for leading and motivating employees, providing effective organizational and financial control, and maximizing quality.

您將獲得的技能

PlanningleadingorganizingcontrollingStaffingBuilding a customer service cultureActive ListeningCommunicationHolding effective meetingsUnderstanding diverse othersOrganizational CultureHiring

關於此專業證書

Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career. Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

應用的學習項目

Learners will apply knowledge and skills by completing three written projects. Learners will contend with real-world situations and issues involving communication, working with customers, making ethical decisions, leading, motivating and controlling.

可分享的證書

完成後獲得證書

100% 在線課程

立即開始，按照自己的計劃學習。

靈活的計劃

設置並保持靈活的截止日期。

初級

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

完成課程大約需要 4 個月

建議進度：2 小時/週

英語（English）

字幕：英語（English）, 法語（French）, （歐洲人講的）葡萄牙語, 俄語（Russian）, 西班牙語（Spanish）

可分享的證書

完成後獲得證書

100% 在線課程

立即開始，按照自己的計劃學習。

靈活的計劃

設置並保持靈活的截止日期。

初級

To be successful you should have a high school diploma or its equivalent and at least three years of work experience.

完成課程大約需要 4 個月

建議進度：2 小時/週

英語（English）

字幕：英語（English）, 法語（French）, （歐洲人講的）葡萄牙語, 俄語（Russian）, 西班牙語（Spanish）

此專業證書包含 3 門課程

課程1

課程 1

Modern Supervisor Skills

4.8

星

63 個評分

•

26 條評論

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:

• Describe the nature of a supervisor’s position and its role in building a positive work environment. • Identify and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse society and workforce. • Explain why a strong customer service culture is crucial to organizational success. • Explain the role of the supervisor in creating a customer-centric organization. Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

課程2

課程 2

Planning and Organizing for Supervisors

4.7

星

31 個評分

•

10 條評論

This course provides the essential skills and knowledge that you will need as a supervisor to develop goals and objectives and plans to achieve them, solve problems and make effective decisions, and obtain the best possible people to staff the organization. At its conclusion, you will be able to:

• Utilize a systematic approach to make decisions and solve problems. • Apply ethical codes and standards to make decisions that are good for both the organization and society. • Create plans by applying appropriate planning tools and setting SMART goals and objectives. • Identify elements of typical organizational structures. • Describe how to utilize groups and teams for maximum effectiveness and efficiency. • Describe and apply best practices for hiring, training and evaluating employees. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

課程3

課程 3

Leadership, Motivation and Organizational Control

4.9

星

33 個評分

•

7 條評論

This course gives you access to the essential skills and knowledge that you will need as a supervisor to lead and motivate employees, and to implement and monitor effective organizational controls. At its conclusion, you will be able to:

• Identify the skills that leaders need and explain when specific leadership styles are appropriately used. • Identify factors that supervisors can use to motivate individuals and groups for improved performance. • Describe the supervisor’s role in carrying out the four steps of the control process. • Identify quality standards and explain why consistent quality is crucial to organizational success. • Understand key financial statements and use the information to improve organizational controls. Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.

講師

Andrew S Koch

Executive Director

Institute of Certified Professional Managers

5,914 個學生

3 門課程

提供方

职业经理人认证机构

常見問題

完成专项课程后我会获得大学学分吗？
此专项课程不提供大学学分，但部分大学可能会选择接受专项课程证书作为学分。查看您的合作院校，了解详情。Coursera 上的在线学位和 Mastertrack™ 证书提供获得大学学分的机会。
Can I just enroll in a single course?
如果订阅，您可以获得 7 天免费试听，在此期间，您可以取消课程，无需支付任何罚金。在此之后，我们不会退款，但您可以随时取消订阅。请阅读我们完整的退款政策。
我可以只注册一门课程吗？
可以！点击您感兴趣的课程卡开始注册即可开始学习。注册并完成课程后，您可以获得可共享的证书，或者您也可以旁听该课程免费查看课程资料。如果您订阅的课程是某证书的一部分，系统会自动为您订阅完整的证书。访问您的学生面板，跟踪您的进度。
此课程是 100% 在线学习吗？是否需要现场参加课程？
此课程完全在线学习，无需到教室现场上课。您可以通过网络或移动设备随时随地访问课程视频、阅读材料和作业。
完成专项课程需要多长时间？
A high school diploma or its equivalent is necessary.
Do I need to take the courses in a specific order?
We recommend you take the courses in the order they are shown, but you may take them in any order.
Will I earn university credit for completing the Specialization?
No
完成专项课程后我会获得大学学分吗？
Show others that you have what it takes to be a supervisor.

還有其他問題嗎？請訪問學生幫助中心。