Lecture 2-1.1 Importance of Services (Part 1)

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Lean Six Sigma, Process Improvement, Six Sigma, Analysis Of Variance (ANOVA)

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AS
2017年5月15日

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

MA
2020年6月28日

Very appropriate. Allows one to think beyond Operations Management in the traditional sense but to look at strategy and quality implications in the digital age.

從本節課中
Module 2: Service Operations Management

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    Udatta Palekar

    Associate Professor

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