So let's take a what if question that is tailored for companies that compete for
leading innovative solutions.
This is health care, but it could be a big tech company or even a small startup.
The question is, you have reason to believe that a fellow manager is preparing
to divulge company secrets to a rival corporation,
and these secrets have the potential to really damage the company.
How would you deal with this situation?
>> Okay, corporate espionage.
So now, are you going to play James Bond?
>> [LAUGH] Maybe, but what would Mr. Bond think?
Country first.
Same thing for me.
I've got to think company first.
Well, what's the issue?
>> What is the issue?
The interviewer says I have reason to believe.
Well, what are those reasons?
So to me, that's a key question.
Do I have actual proof?
Do I have hard evidence?
So I would probably open with, if I know that the fellow is preparing to divulge
secrets then I would act to protect the company.
But if I don't have actual proof,
then I would act to protect the relationship with the man.
That's how I would frame the issue.
>> That way you demonstrate your reasoning.
Your not just willing to accept the assumption.
>> Right.
>> Great, and to frame the discussion, let's use this question.
What would you do if you believe strongly in a recommendation you made in a meeting
but most of your coworkers shot it down.
>> Yeah.
That is great question to use the pro versus con strategy.
With this strategy, first we need to identify the issue.
Next we talk about the benefits, the pro's.
Then we talk about the drawbacks, the cons.
And then we conclude with our recommendation.
So far, so good.
Can we see it in action?
>> Let's go for it.
As before, I'll use a story that I've identified from my professional past to
respond to this question.
I can't emphasize enough how crucial
it is to have these stories prepared ahead of time.
In this case, we'll use the same story as before, but
I'll repurpose it to fit this strategy.
Interesting.
So you've come up with stories from your experience that can be used in
multiple ways?
>> Definitely.
This is a key point.
Having specific stories that can be used to answer multiple behavior or
situational interview questions is a key component to successful interviewing.
>> That's great advice.
>> Absolutely >> Okay, so as before I've made
the recommendation to centralize workflow through a centralized system.
However, in this case there is some pushback from coworkers.
Here's how I approach this question at this point.
First, I establish the issue.
My response would start like this.
This is something I've dealt with before.
In my case, I asked to present my argument at our next meeting.
My first step was to present the issue.
We were having quality control issues on deliverables to our client.
So I framed the larger issue in terms of client satisfaction and quality control.
Then I have to present the pros and cons.
During the presentation, I talked about the improved quality that would come from
a manager's review, as well as the improved relationship with our client.
The negative impact is that for employees it's an extra layer of bureaucracy and
we might run the risk of project delays.
Finally, I need to give a recommendation.
So in this case I said, I think we should try out this system for three months.
We can analyze whether or not it's working and then tweak the system, or
scrap it if it's not effective.
And this was accepted as a good compromise and
we implemented the quality control system.
I'm happy to report that it's still in use today.
>> Wow, excellent answer.
I like how you included the update on its status today.
>> Yeah, if you happen to know that information,
that's a natural thing to include.
>> Thanks for helping out today John.
We'll see you next time.
>> Thanks, happy to be here.
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