In this video, you will learn to describe what is meant by an IT governance process, what components are involved and why it is important. We have the things that are part of our organization to put our something good to have. Good to understand and well, it's good to have but in most of the cases, aren't necessarily to have. We have strategic and tactic plans. That plans which set all the direction of the organization or the structure of each of the departments. Each department will try to obtain the goals using the strategic plan, because the strategic plan will tell you what is the cause of the company. If the company wants to grow for example 20 percent in the next two years selling computers, well, probably older departments inside our company needs to focus their efforts to accomplish that strategic goal. The tactic plans are how could we accomplish the strategic part. So those two plans are hand by hand. So that's also important to understand. Policies are actually pretty important. You will need to have a policy to set the baseline, to set the structure of buses that you want to have. So for example, here is a quick sample. You have your business internet access for your users. So first thing that you have to have or you have to have or you need to have actually, is the policy. How the users will access the internet, what their users can do and cannot do on their internet. So a user Internet policy should be in place for let the users know what they cannot do and what they can do. Now there is a procedure, a procedure is for example what a new user should do in-order to have internet. So it doesn't matter at this point. For example, you need a procedure if the users can't go to a sports website and watch a game. But the procedure, this scenario will allow the user to request internet access to the IT expert for example. As soon as the user has perhaps internet access, the user will probably prompt to read the Internet usage policy and the user will need to accept the policy in order to get internet access. That's something that we normally use or we normally experiment on the public internet access locations. So for example if you go to Starbucks and your are trying to use the Internet access from Starbucks, as soon as you connect to your Wi-Fi network, you will receive a captive portal with a lot of information, a lot of data that says in other words that all the information, all the data that you are going to send using that Wi-Fi connection will not have any responsible of responsibility in that. So that's a quick example of what is a policy and what is a procedure. The procedure is again, the process that you need to follow in order to have something, in order to perform something. The policy is simply the rules that you will need to understand, that you will need to accept to start using your computer, your Internet, your device. Governance, governance is the understanding of all the different parts of the organization with one unique goal. So for example, copied is a good framework that allows your company to improve their IT governance into your organization because all the different parts of your organization will talk the same language. So for example, if somebody in accounting needs a modification on the payroll system because they fund a buck, they know that if they want a modification in the system they will need to therefore go to their internet and create ticket number, create an incident case. That incident will go to the IPA staff and the IPA staff will prioritize the incident into the queue to be treated by the experts, that's something actually pretty centered. But everything that I mentioned, it's part of the IT governance process. That may correspond to a change management process, to a delivery and support process from your IPA staff. That's a good example of how your accounting department that probably doesn't have anything to do with technology, needs to understand and talk the same language that your IT department in order to all departments have the same goals.