You need to support the course so that students could study. The support might be divided into a subject support and administrative support. Administrative support is about studying process. It also includes updating the course and helping the students. Subject support covers the course content and questions concerning the subject. A subject teacher (it might be the author or another invited specialist) answers the students' questions about the videos' content and assignments, examines mistakes they find, encourages and takes part in discussions, renews data and updates the course as needed, and writes motivating texts for mailout during the beta testing and launches. This person must be competent in teaching the subject. An administrative support specialist is a unique expert who can work both with the listeners and the platform. He/she creates the course schedule, sets deadlines, tunes the course and assignments, changes it... This person communicates with the students and helps them, moderates the forum, answers the comments, sends mailouts and gives all the organizational information. Such a specialist has some specific competences. First of all, he/she can work with LMS the course is uploaded to, so a technological awareness, some skills in HTML and basic front-end web development are essential. He/she must also write correctly and have good communication skills. Equally important is attentiveness, so that a sudden mistake won't interrupt the educational process. He/she must be polite and patient to communicate with students who might came across various questions. This person could use multitasking and stress immunity as well. It's always good when such a specialist can use creative ways in the working process and give ideas on how could other team members make the studying process more interesting and motivate the students to finish it. It's important to understand that a subject support and an administrative support are roles, not job titles. Depending on the course characteristics like size, difficulty level, launch type, and your goals, subject and administrative support might need a different number of people. For example, an author might have an assisted to help him/her with the subject support. Usually, it's a student or a postgraduate of this teacher. You may also hire a subject specialist who will support several courses related to the same field. As for administrative support, mentors might help your employees. Mentors are some sort of volunteers, they are active course students who moderate the forum and help other students.