Customer Understanding

Course video 9 of 12

In this module you dive deeper into your target country and learn more about the customers who will buy Doublestar’s products. You will gain an understanding of the customers in terms of what tires they prefer, how they look at features, benefits, and pricing of the tires, where they buy their tires, and especially what value they hope to get from their tires. Using the STP framework and the Problem Tree tool, you will identify the segments of tire customers and choose which ones to focus on. You will help Doublestar position itself to attract these customers. In addition to the macro research, you will conduct more in-depth research through interviews and a survey. With these results, you will develop a problem tree to demonstrate that you can put yourself in the shoes of the customer and understand their needs. This knowledge will be necessary for Doublestar to be successful in its launch in the new market.

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