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4.2 Technology and Customer Expectations

Course video 22 of 36

Arguably, the electric utility industry is moving at a pace faster than ever seen before in its century-old history. Customer expectations and evolving technology will continue to drive this evolution. While many may express frustration that the pace of change is too slow, the existing regulatory structure and customer requirements around affordability and reliability mean that there is little room for error. We will explore the regulatory framework at a federal, state and local level and touch on some of the global trends in this area as well. We will tackle some of the more controversial topics, including potential overlap between federal and state regulatory accountabilities. The information you glean from this module will help you form more holistic and knowledgeable opinions as you watch this industry continue to unfold.

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