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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
1,917 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

MG

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

SP

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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101 - 125 of 494 Reviews for Improving Communication Skills

By Feda M

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Jul 27, 2023

Content-wise modules and an excellent professor. The modules are easy to follow and the materials can be accessed too. It was my best experience with this course.

By Kamil H

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Apr 30, 2020

Very informative and allows one to relate to real world examples and ones own workplace and the various approaches one can use to improve effective communication.

By Daniel A

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Sep 9, 2020

Overall excellent course, some of it was a little bit of difficult, but the lessons that were worth it were more than valuable and worth their weight in Gold !

By CHIH T S

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Apr 7, 2018

As a business development professional, this course helps me to hone in my communication skill, as well as gaining insights to tips that I didn't know about.

By Ali J

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Jun 14, 2020

thank you so much, Maurice Schweitzer, for this wonderful course for us and I was really amazing learning with you once again thank you so much

best regards

By khurram.naseer

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Oct 10, 2017

Excellent course. I really enjoyed & It was a great learning experience for me. It helped me focus & think about different aspects of communication skills.

By Shafay S

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Oct 12, 2017

Very informative training and course material. thank you for your kind guidance during the sessions. really enjoyed the sessions with real time examples.

By Brajesh S B

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Apr 17, 2020

It is well designed program that has helped me set my past perspectives very right and I am sure this will add many more value in my future endeavours.

By Sandra S N

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Mar 25, 2020

Very informative, with useful everyday information. I enjoyed this section very much. I liked how the professor used actual stories to explain details.

By Agata M

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May 1, 2020

In the beginning, I was skeptical. But now, reviewing once again slides and videos I do believe it's connected and will benefit in my job. THANK YOU!

By Gerwin B

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Aug 2, 2023

It really tackles the important aspect on how to communicate effectively. One of the best courses I've taken so far. Thanks for this sweet course.

By Marta K

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Jun 22, 2020

Very interesting and easy to follow. It took me by surprise how much I liked the course and will try to implement what I learned in my daily life.

By Kyle D

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Apr 7, 2018

Great insights on communication by a world class professor. Perhaps a sequel to negotiation would be a great addition to the Coursera Portfolio.

By Russell N

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Feb 7, 2020

It contained a lot of good and relevant information. Expanding on things we are taught as well as teaching more way to communicate effectively.

By Tong ( L

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Apr 22, 2021

Thanks Professor Maurice Schweitzer for the wonderful lectures. The summarized principles are practical and well presented with examples.

By Jennifer G

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Mar 21, 2018

Fantastic course with really interesting topics, a great speaker, and some fascinating real-world examples to help drive key points home.

By Mirna S

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Jan 29, 2018

Packed with case scenarios and examples, excellent course design, and great delivery. Enjoyed my learning journey very much. Thank you.

By Muhammad S

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Dec 16, 2023

It was a wonderful experience and I learned a lot of new things through this course and I hope this will help me in practical life.

By PAVAN K S

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Jun 25, 2020

This is very nice course for improving communication skills. It includes all practical measures which can be easily implemented..

By Mayank A

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May 22, 2020

It was a well-structured course and it touched upon a lot of topics related to communication, trust, deception, and goal setting.

By Sidrah Q

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Jan 20, 2019

Wonderful course.. wouldve appreciated more if a more detailed summary on key areas was gic=ven and the audio couldve been louder

By Jana A

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Nov 2, 2017

Great class - It was really fun to learn, presented in a very effective and easy way to understand and easily apply. Thank you!

By Rudo

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Nov 4, 2020

I learned so much about different ways that people communicate and why some people might do what they do with out even knowing!

By Ankit N

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Feb 3, 2020

This course has helped me understand different ways to effectively communicate and my favorite was learning about goal setting.

By Santiago M

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Oct 13, 2021

How I wish, I have learned this when young. But do not be sad. I am 50 in awesome shape, lots of knowledge and living happily!