課程概述

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Mar 12, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

Sep 10, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

學生對宾夕法尼亚大学提供的 Improving Communication Skills 的評價和反饋

課程概述

熱門審閱

251 - Improving Communication Skills 的 275 個評論（共 366 個）

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熱門在線專項課程

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學生對 宾夕法尼亚大学 提供的 Improving Communication Skills 的評價和反饋

課程概述

熱門審閱

251 - Improving Communication Skills 的 275 個評論（共 366 個）

Coursera Footer

熱門在線課程

熱門在線專項課程

在線證書

在線學位課程

Coursera

社區

更多

學生對宾夕法尼亚大学提供的 Improving Communication Skills 的評價和反饋