課程信息
4.3
435 個評分
104 個審閱
專項課程

第 1 門課程(共 4 門),位於

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為8 小時

建議:4 weeks, 2-3 hours/week...
可選語言

英語(English)

字幕:英語(English)...

您將獲得的技能

AssertivenessActive ListeningCommunicationManagement
專項課程

第 1 門課程(共 4 門),位於

100% 在線

100% 在線

立即開始,按照自己的計劃學習。
可靈活調整截止日期

可靈活調整截止日期

根據您的日程表重置截止日期。
完成時間(小時)

完成時間大約為8 小時

建議:4 weeks, 2-3 hours/week...
可選語言

英語(English)

字幕:英語(English)...

教學大綱 - 您將從這門課程中學到什麼

1
完成時間(小時)
完成時間為 1 小時

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
Reading
1 個視頻(共 3 分鐘), 3 個閱讀材料
Video1 個視頻
Reading3 個閱讀材料
Course Overview10分鐘
About Our Guest Speakers10分鐘
Pre-Course Survey10分鐘
2
完成時間(小時)
完成時間為 1 小時

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict. ...
Reading
11 個視頻(共 39 分鐘)
Video11 個視頻
Different Types of Conflict Lesson 29分鐘
Case Study: Working Overtime1分鐘
Case Study: Dominating Team Member2分鐘
Case Study: Communicating with Coworker1分鐘
Interview with Brent Rasmussen4分鐘
Different Types of Conflict Lesson 1 Debrief1分鐘
Different Types of Conflict Lesson 2 Debrief6分鐘
Book Review: MGMT 32分鐘
Book Review: The Courageous Follower3分鐘
Resource: Change Style Indicator3分鐘
3
完成時間(小時)
完成時間為 3 小時

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict....
Reading
9 個視頻(共 57 分鐘), 1 個測驗
Video9 個視頻
Positive Aspects of Conflict Lesson 28分鐘
Case Study: Finders Keepers1分鐘
Case Study: Professional Dress2分鐘
Case Study: Benefits Issue3分鐘
Interview with Joseph Chatelle3分鐘
Interview with Chris O'Neal19分鐘
Positive Aspects of Conflict Lesson 1 Debrief3分鐘
Positive Aspects of Conflict Lesson 2 Debrief10分鐘
4
完成時間(小時)
完成時間為 3 小時

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance. ...
Reading
10 個視頻(共 40 分鐘), 1 個測驗
Video10 個視頻
Positive Ways of Dealing with Conflict Lesson 23分鐘
Case Study: Performance Evaluation1分鐘
Case Study: Silence is Acceptance3分鐘
Case Study: Dealing with Young Workers3分鐘
Interview with Karen Kaye5分鐘
Positive Ways of Dealing with Conflict Lesson 1 Debrief6分鐘
Positive Ways of Dealing with Conflict Lesson 2 Debrief5分鐘
Book Review: Crucial Confrontations4分鐘
Book Review: Leadership, Theory, Skill Development2分鐘
4.3
104 個審閱Chevron Right
職業方向

33%

完成這些課程後已開始新的職業生涯
工作福利

83%

通過此課程獲得實實在在的工作福利
職業晉升

20%

加薪或升職

熱門審閱

創建者 FSSep 25th 2016

This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.

創建者 LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

講師

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

關於 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

關於 Conflict Management 專項課程

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

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