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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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8301 - 8325 of 10,000 Reviews for Technical Support Fundamentals

By Marc M M

May 9, 2020

It's a pretty interesting course and I know I would learn more about being a IT support specialist

By allcitybk1

May 5, 2020

I am enjoying challenging myself as well a learning a much needed skill moving towards the future.

By Md S A

May 1, 2020

Didn't expect much but I just surprised about the content made by the creator, so easy to learn...

By David H

Apr 21, 2020

Good intro. A good mix of lecture, writing, and labs. Appreciated the work on soft skills as well.

By MOHAMMED A H

Apr 19, 2020

Really informative and encouraging to dive into IT world. Thanks!

Best regards,

MOHAMMED ALI HOSSAIN

By Justin S

Dec 26, 2019

Great intro course! Note that some of the plugins don't seem to be compatible with Microsoft edge.

By Rohit H

Dec 3, 2019

this is good learning about technical support course for get best job for feature

Thank you Google

By Kianna R B

Nov 25, 2019

I'm learning so many new and interesting things! I have recommended this course to all my friends!

By Remy R

Sep 25, 2019

Fue uno de los mejores y mas detallados cursos que he tomado de la mano de profesionales asombroso

By Kasumi K

Aug 14, 2019

Easy to follow and understand the basics. Good place to refresh and/or cement the knowledge of IT.

By Josh G

Aug 6, 2019

This course was extremely knowledgeable and I plan to use it towards my career in the IT industry.

By Mohamed H I

Aug 3, 2019

Will amazingly take you from ZERO to a HERO in computers and IT world. Just be hungry and curious!

By Chris F

Jul 4, 2019

Great introduction course! Cannot wait to take the subsequent lessons! Thanks Google and Coursera.

By Mervin M G B

Jun 30, 2019

This course of Technical Support Fundamentals is excellent for beginner. The instructors are cool.

By Sabrina T

Feb 4, 2019

Very informative course. I loved the videos and the labs were super cool and made it fun to learn.

By Justin M

Oct 3, 2018

This is an excellent course to take if you have no experience in the Information Technology field.

By Gordon L I

Jun 14, 2018

Great course that gives you a broad idea of the topics the certificate will cover. Great refresher

By Justin T

Apr 16, 2018

I liked this course, it was VERY easy. More of a overall introduction than a learning experience.

By Carson B

Mar 9, 2018

All of the instructors were great, the course was easy to navigate and had a lot of good material.

By Malia F D L F

Feb 27, 2018

So far so good. I fixed my own computer with only learning what I've learned in this first course.

By Deleted A

Jan 29, 2018

I like it, it is helpful keep doing it but it has some technical problems that still not solving .

By Jeffrey D

Mar 8, 2024

The lessons in this course were concise and understandable. I learned a lot and had fun doing it.

By Blessing A

Mar 5, 2024

If you are new in the IT career path, I fully recommend this course without any reservation 100%.

By Amy K

Dec 8, 2023

absolutely so well done. if you have any doubts, ignore them because this course is so well done.

By Efrain G

Sep 22, 2023

Provided a lot of information and has helped grow my passion for pursuing a career in technology.