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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,269 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

JM

Sep 24, 2020

This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

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5951 - 5975 of 10,000 Reviews for Technical Support Fundamentals

By C. P D

Jul 31, 2018

I am enjoying the course - the lessons are not too long and are all on point - I have recommended the program to several friends.

By Daniel C

Jun 18, 2018

Really helpful especially the customer service part. It helps in a lot of situations out there even when you are on a non IT job.

By Kwame'n

Jun 6, 2018

I'm very confident that if I continue this program I can expect to have a secure job. Thank you Google for offering this program!

By Marcos A M

Apr 15, 2018

Super grateful and excited. This is phenomenal and loaded with tons of good stuff. Excellent source of knowledge about computers.

By Kennedi Y

Mar 12, 2018

The course was great! being a true beginner, I feel the modules were detailed but not overwhelming. So glad I am on this journey!

By Christopher W

Mar 5, 2018

This course did an excellent job of laying some essential groundwork for future courses while also being useful in its own right.

By René V

Feb 25, 2018

Google, You're the best. Why you take so time to do this course. Can you make cheaper. Python please, make a python course later.

By Michał B

Feb 21, 2024

Great experience learning with google, full VM infrastructure to learn, automated test of yours exercises. Best of the bests !!!

By Animesh B

Aug 3, 2023

Amazing content and hands on labs going to boom ones confident.

Beginner friendly. One should enroll if they are new to IT field.

By Mufassir A

Jul 12, 2023

Wow, there was so much to revise and learn. I really enjoyed the course and I am excited to learn the next course. Thanks Google

By TOSIN P

Apr 5, 2023

I am glad I took this course. It is well packed and I recommend it for anyone out there starting out in the field of IT support.

By Raed E

Jan 5, 2023

I really appreciate the huge effort you made to produce one of the most important courses that you have to take its certificate!

By Syed S N

Oct 23, 2022

The instructors were friendly, the notes were concise and easy to understand. This will be vital to my life. Thank you so much.

By MamaD R

Oct 15, 2022

it was fun and enjoyable. all the instructor were good at teaching the course, thanks a lot it was helpful and i learned a lot.

By Muresan N A

Oct 11, 2022

I leraned a lot of things about software, networking, instaling wondow/linux, trobleshotting, interview. I recomanded Coursera.

By Barusch S

Jan 22, 2022

Detailed content by industry professionals, delivered in an engaging format allowing me to learn and retain all the information.

By Yi H T

Sep 22, 2021

A fairly simple course yet packed with essential fundamental knowledge required for your path towards becoming an IT specialist!

By Curtis E

Aug 20, 2021

Excellent course! Breaks it down nicely even to the most novince individual. Instructors did a great job of explaining concepts!

By Paul

Jul 2, 2021

A very good starter course into the world of IT. I found it easy to work through and an excellent foundation of the basics of IT

By J R

May 28, 2021

I thought i knew a lot about technology until i took this course. I learned a lot of new and interesting things in this course.

By Joseph D

Apr 7, 2021

everything in regards to the course was great but my name is not correctly spelled on the certificate Joseph Anthony Dillulio jr

By AL B

Mar 28, 2021

As a beginner in the world of I.T I feel the course gives you a good basic foundation on what's is needed to get started in I.T.

By Rebecca L

Mar 3, 2021

Thank you for the accessible introduction into IT fundamentals. Looking forward to the rest of the courses in the complete cert.

By Robert V H

Feb 15, 2021

Very nice material and serves as an overview of IT support, along with the methodology of future coursework. Highly recommended.

By Alhaji J

Nov 29, 2020

Earning my certificate through IT has changed my technical knowledge of computer technology.

"You will never know, until you try"