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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5701 - 5725 of 10,000 Reviews for Technical Support Fundamentals

By Ron C

Aug 3, 2018

Well put together course. Diversity and quality instructors. Content broken down well assignments are practical for learning content.

By Nicholas L

Jun 25, 2018

I enjoyed this course and the content is pretty easy to digest. Good introduction to what you will be looking at later down the line.

By JR Q

Apr 22, 2018

I really enjoyed Technical Support Fundamentals, I learned so many new things about computers and look forward to the next segment !!

By Danielle P

Apr 2, 2018

This course gives you the basics of understanding how computers and the internet work and is presented in a easy, fun way! I love it!

By Joy R

Mar 27, 2018

I really enjoyed this course and learned a lot. I found this course very interesting and the speakers very knowledgable and friendly.

By Cris I

Jan 27, 2018

Great introduction to the course. Instructor is very well spoken and speaks to you not at you. I'm pleased with the content thus far.

By Yola O I L B M

Nov 6, 2023

saya merasa puas dengan khursus ini, yang membuat saya mudah untuk memahami teknologi, saya tidak mengalami kesulitan untuk memahami

By Catherine D

Oct 16, 2023

Definitely a great place to start your IT journey, or just a casual introduction to the essentials of your computer and the internet

By Ken C

Oct 3, 2023

This was a very informative course that left me feeling much more knowledgeable about computer hardware, software, and the internet.

By Terry P

Sep 6, 2023

Great in-depth course with lots of material for both theory and practice. The instructors were well-spoken and communicated clearly.

By Collins O

Aug 3, 2023

it was an experience worth the time and full of learning. I’m so glad I got the opportunity to partake in the course and complete it

By SHUKURAT A

Aug 2, 2023

I was a novice prior to starting this course, I was able to learn fast at my own pace, the tutors were amazing too. Thanks Coursera.

By Jessielle R

Mar 25, 2023

This is very helpful. It explains the very basic fundamentals of IT to have a background and idea before pursuing Technical Support.

By Ammar A

Feb 14, 2023

it was very useful for me, i learned and i enjoyed during this course. Thank you for everyone who are participate to set this course

By Jake R

Feb 13, 2023

This is an excellent course to gain a foundation into IT. I highly recommend it if you have an interest in tech and problem solving.

By Muhammad Y

Sep 8, 2022

v v v v v v v v v v v gooood platform to learn at home in any time.and very helpfull to achive the your future goals.

thanks Coursera

By shahrukh f

Jul 17, 2022

Going through this course was eye opener. I learn so much from this course but i amn't stopping here. I like go through IT Analyist

By Julia V

Jun 7, 2022

Great fundamental knowlege to expose you to new field. I would like to continue with this cert's next parts and work on other certs.

By Muhotasim A

Mar 27, 2022

This was a great course that introduced me to all the fundamental concepts of IT in a manner that filled out all my conceptual gaps.

By The L o S a J

Mar 17, 2022

Great course, was able to work full-time and complete the first course. Ultimately, I actually learned and can't wait to learn more!

By Aramis B

Jan 19, 2022

Great Content, Amazing class. Wish there was a way to save alot of the important information in one specific area other than "notes"

By SOKUNBI I A

Jan 10, 2022

It's a great experience learning IT through this great course. It is not only an eye opener but a great way to start a career in IT.

By Maria d C L O D

Jan 4, 2022

I liked very much! very clear and easy to follow specially for someone like me that starts from scratch and wants to change careers!

By Allan M

Dec 22, 2021

Es un curso en el cual te enseña los principios básicos para luego llevarte por el camino hacia una hermosa carrera, muy recomendado

By Mohammed S A

Oct 6, 2021

It is an very good course, giving you all the basic knowledge and helps you out to figure out how to become an IT support specialist