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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3951 - 3975 of 10,000 Reviews for Technical Support Fundamentals

By Divyanshu G

Oct 12, 2020

I have learnt so many things with this course like networking, operating system, and the most important part was the quicklabs. Thanks for making such wonderful course.

By Paul B

Oct 11, 2020

Very good grounding in all topics that an IT support person needs to understand. A great course for people to improve their overall understanding of the wider IT topic.

By Jessica C

Sep 9, 2020

The course was clear and very thorough. it was engaging and kept me interested. the explanations were clear to understand and the save a note feature came in very handy

By Mariam A A

Sep 8, 2020

This course very helpful and I learned so much things help me in the real life and open my mind to look better and how to make big decisions and change with less effort

By Alex G

Sep 5, 2020

Fun course with a great explanation on the basics of everything. Easy to understand and comprehend especially if you already know a little more than the average person.

By Nathaeli A

Aug 12, 2020

I was hooked from the beginning. I never felt bored or as if my time was being wasted. Everything taught was useful and inspirational. Can not wait for the next course!

By Chisekana I O

Aug 4, 2020

Thanks to Google IT Support Fundamentals, I feel more confident with the basics of handling technical issues and I look forward to absorbing more content from you guys.

By Jaime A C S

Aug 2, 2020

Fabulous content, good rhythm, straight to the point. Delighted with the video handling of each tutor. It covers both the technical part of IT and good user management.

By SUBHASH G K

Aug 2, 2020

This course is just awesome. I really enjoyed this course. And I just wanna say "Thank you" to every person who made this course very very interesting for me;)

THANK YOU

By DANIEL O V T

Jul 10, 2020

It is a complete course. totally innovative. updated to the modern era. excellent teachers. the way of transmitting knowledge to students is in a very professional way.

By Mohit S

Jun 8, 2020

Instructors were extremely masters in their fields. The explanation was never boring and never felt alike. Videos are very well prepared and they are full of knowledge.

By Leandro H B

Jun 1, 2020

Espectacular capacitación. Aprendí mucho y aunque trabajo como IT Support, he aprendido muchas cosas valiosas que no sabía hasta ahora. Felicitaciones a los profesores!

By Abigaie H

Mar 26, 2020

As a beginner I find this course content easy to understand because I can re-watch videos until I get it. The practice quizzes and labs help me see that I'm getting it.

By Justin P

Mar 12, 2020

A super great job of getting an insight into the IT world. Well put course to allow students an opportunity to understand what to expect from an IT support specialist.

By Michel C

Jan 20, 2020

All of staff members are very good, the material is presented in a very friendly way. And in the forums yo see the staff responding. Very satisfied with the experience.

By Pakapri S

Jan 12, 2020

I love the layout and the system. The content is engaging and lively. The hands on portion of the course is well laid out and interactive. I'm excited for what's ahead.

By PEDRO H M F

Nov 15, 2019

Great course, gives you a great understend for hardware and software, with it you learn how a computer works, how to assemble and disassemble a computer, and much more.

By Ronn K

Oct 27, 2019

Excellent fundamentals course. I have been doing most of this for years without knowing the terminology or the best practices. Looking forward to increasing difficulty.

By Pedro P

Oct 14, 2019

This was an exciting course.

I have learned great deal of new tips and process. The subjects troubleshooting, customer services. and documentation are outstanding.

-Pires

By Bryan H

Feb 23, 2019

I enjoyed this course, as it covered new material that I've not covered before in my learnings. I definitely look forward to what the next several courses can teach me.

By Josh & A M

Oct 31, 2018

Excellent first course. It dips your toes into many parts of IT support to see what IT support is capable of and if what you might want to focus on. Highly recommended.

By Francesco P

Aug 31, 2018

Very well-organized and engaging content, encouraging you to learn more by doing your own research, and seeing the bigger picture of IT support field. Highly recommend.

By Sujay N

Mar 14, 2018

Well done course and exceptional detail that will help any entry level IT wannabe get education. I am an IT veteran of over 20 years and I have picked up a lot from it!

By Tiemi B W

Jan 29, 2018

I found this to be a great introduction to this course. The presentation was clear, concise and engaging. It's made me feel confident about choosing this IT curriculum.

By Zac A (

Oct 7, 2023

Simple course that you can breeze through with familiarity and learn some things along the way. I could see it being helpful without any background information either.