Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

DP

Mar 5, 2018

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

Filter by:

3926 - 3950 of 10,000 Reviews for Technical Support Fundamentals

By Excelino M

Jun 22, 2020

Nunca espere obtener tanto es este curso y la verdad me sorprendio muchisimo, todos los contenidos y la relevancia de cada uno. Me gusto mucho. Seguiré con otro. Gracias

By SOMYA S (

Apr 26, 2020

This course is really helpful for those who want to kick start their career IT. Instructors are really amazing. I really liked the way all of these concept are explained

By shriyaulhasbhovi

Apr 25, 2020

This is the best course and what makes it best are the instructors in it.Here you can actually get an idea that why Google is so reputed in all the fields they are into.

By Dakshesh P

Apr 12, 2020

This course has given me lot of positive motivation to move ahead with the IT. The course design is awesome and straight forward. I loved the practical labs. Keep It up.

By Riley B

Mar 2, 2020

Seems fast paced and they are throwing a lot of information at you, but they do so in a way that is manageable and easy to retain compared to other courses I have tried.

By Rob W

Dec 9, 2019

A wonderful introduction to I.T that will give you an insight into the life of a googler or I.T support while also teaching the fundamentals needed for a role like this.

By Moyosore J A

Sep 12, 2019

The Instructors ensured they broke the modules down into consumable bits for even a complete novice to understand! Good job Coursera and Google, and thank you very much!

By abdalla f

Jul 4, 2018

It was a great, I'd like to study it one more time.I studied computer science but I wish I took this course in my first level in college.amazing, funny, interesting, WOW

By William

Apr 10, 2018

Very informative and thorough. Makes the subject matter easy to follow and relatable so you can retain the information. Educators are friendly and knowledgeable as well.

By Moin A

Oct 12, 2023

Good for Basic Level Understanding about Computers. If you know what computer is made up of and how softwares and hardwares work together then you can skip this course.

By Derek S

Jun 27, 2023

This was a great introduction for the Google IT Support Professional Certificate. I'm sure I will love completing the rest of the series, and becoming Google certified!

By Red S

Apr 15, 2023

Really good intro to IT as well as other very basic computer science fundamentals, can be completed pretty easily if knowledgeable or already studying computer science.

By Daniel N

Nov 16, 2022

Great Course

I had some issues with the computer components assembly quiz, the writing was in a different language. Overall the course was great and I will recommend it.

By Edyn R L B

May 8, 2022

I would recoomend this course to anyone interested in entering the IT field. Course contents was clear and concise, and an easy to understand step into the world of IT.

By غمدان م

Feb 12, 2022

this is fantastic

the course in it alot of information whatever application or opreating system or hardware or software

my opinion there is many invaluable informations

By Sarpong A N O

Nov 7, 2021

This course has been an exactly great course for me of becoming an IT support specialist. Thank you for your support and may God richly bless you in all your endeavors.

By Nasir S a

Aug 29, 2021

One of the best course I've had in my life and I'm thankful to Coursera and Google to make this course to help me in advancing in IT career thanks a lot Guys out there.

By Mauro G

May 21, 2021

I really enjoyed this course. This was a very useful course, with good examples and experiences, exercises that assisted me to take my understanding to the next level.

By Caleb P

Apr 23, 2021

I felt like I learned a lot stuff that I didn't understand completely. I had some background computers already but I feel like I have a more solid foundation to lean on

By Kristin S

Mar 24, 2021

Great course for software user to learn the dynamics behind the scene making their IT world functional. Loved it. moving onto more specifics because I found it so help>

By Mark O

Mar 13, 2021

Absolutely loved the videos: high quality recordings, charismatic and engaging presenters, and useful information tailored for a very broad audience. Well done, Google!

By Mthokozisi N

Mar 6, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me to learn more in this IT industry.

By Richard K

Mar 1, 2021

Very insightful course, an eye-opener, and I love the mode of delivery. on point, germane, refined and I think the best you can have now. I will go for this on any day.

By Jaaziel G

Dec 26, 2020

Excelente curso , permite explorar de manera ordenada cada aspecto importante en el inicio del TI en función del tiempo y el material presentado es un curso recomendado

By Makhape O L

Dec 24, 2020

this became challenging and interesting journey, i will like to thank all lectures that helped all the way, they made it look easy by explaining clear and I understood.