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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,230 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

YC

May 24, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JV

May 8, 2021

This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.

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3851 - 3875 of 10,000 Reviews for Technical Support Fundamentals

By Obumneme N

Jun 1, 2020

My experience was wonderful. I have learnt so much about the fundamentals of IT support in a simplified, yet technical manner that has aroused more interest in technology.

By CJ S

May 24, 2020

Wow, I don't know here to begin but I am glad I took the class and I will definitely continue reading and increasing my learning capacity and land my first IT Support job.

By jouba

May 21, 2020

It was one of the best courses I've got ever, I am very happy because I reached this point and happy with the knowledge that I got, thanks to everyone who was part of this

By Adil S

Apr 25, 2020

This was one of the best technical course material I have ever gone through. The video tutorials were knowledgeable and explained everything needed to complete the course.

By Oluwasogo O

Apr 16, 2020

i had an interesting and educating session, the instructors were really great and i've gathered a host of new usable skills. i'm really happy i decided to take this course

By Dwight C

Feb 27, 2019

I have learned a lot of the things I did not know about Technical Support Fundamentals. I have used this course and other material to further my knowledge on this subject.

By Jeremy O

Feb 22, 2019

I really liked the course. they explained a lot, but as they say, you should also learn more in depth concepts of each subject on your own. I would recommend it to others.

By Elsa L P

Dec 23, 2018

A really useful course. Starts with the basics. Definitely recommend the course for anyone wanting to know more about computers, even if you don't plan on working with IT.

By Yoav K

Nov 16, 2018

Good class. This is a good introductory class for the IT world and it gave me even more appetite to take the following classes in order to complete the five parts program,

By Pheobe S

Jun 13, 2018

The Technical Support Fundamentals course gave me more knowledge than I expected to receive. It flowed very well from one week to the next, setting up for the next lesson.

By Michael C

Aug 12, 2023

There are a lot of interesting topics in this course. If you'd like to know more about computers, how to use them, and what makes them run, this is a good place to start.

By Kevin K

Mar 9, 2023

This course kept me on track. I liked how I could go back and review work I did and look up areas for further research later when additional circumstances permitted that.

By Nataliia B

Feb 23, 2023

Through the courses, I learned a lot about various aspects of IT support during my training, including troubleshooting, networking, operating systems, security, and more.

By Dinku H

Feb 21, 2023

It is really fundamental for IT support specialists. All Presentations are amazing. They are clear and on point. thanks a million for the tutorials and other supplements.

By Rachel L

Dec 5, 2022

In order to gain a base understanding for someone with very little knowledge this is a very well rounded course to place at side any anxieties and gain the skills needed.

By Barbara B

Sep 16, 2022

I love how the videos are short but impactful. I coulds sit through a whole hour or two and not realise because they are such short videos and you get time to understand

By JEMIMAH A

Aug 1, 2022

The best learning experience so far. Im happy i participated because I leant a lot and will definitely not stop learning. Thank you to Google and the Cousera Team! Cheers

By Giovanny M

Jun 29, 2022

ME HA GUSTADO MUCHO EL CURSO, SE LO RECOMIENDO A CUALQUIER PERSONA INTERESADO EN EL MUNDO DE LAS IT PARA QUE INICIE Y APRENDA LOS FUNDAMENTOS PARA SER UN BUEN PROFESIONAL

By Kristen G

Feb 22, 2022

Very informative. I really enjoyed this course. The interactive parts are fun and feel like I learned a lot. I do not have ANY background around this information. Thanks!

By Mornica E

Aug 16, 2021

a good beginner learning experience. I had some few bumps, I nearly gave up , and later learned my mistake. I am glad I took the chance to learn. I am ready to learn more

By ZOUAK A

Jul 12, 2021

I have a problem in my name in the certificate, it's wrong, even if it's right in my profile, i don't know where's the problem, and i hope that you can fix it, thank you!

By oryem c

Jun 9, 2021

the course was good. however little details were provided, since some people are beginners, they require more detail and i think google and coursera will improve on that.

By 4030 D V

Jun 4, 2021

It was really helpful to build my career in this stream. I'm new to this stream and have no idea about this stream. the way the instructors took the classes impressed me.

By Filipa L

May 22, 2021

As my first course on coursera, I have enjoyed undertaking this and have learnt a lot of valuable information that will help me when going into a career in IT. Thank you!

By Carole W

May 11, 2021

This course was not that bad it was kinda fun especially with all the fun and cool facts that i learned about computers as well as new tech information I learned as well!