Apr 09, 2020
Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.
Oct 04, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
創建者 Jordan L•
May 24, 2018
I knew a lot of this information already, however, I still learned more by watching the instructional videos. This course was made for those that want to learn more about the IT industry and those that want to start in the IT industry. There is so much invaluable information in this course, that I recommend this course for those in the entry-level support positions already.
創建者 Patricia M•
Aug 22, 2019
I've got to say I have learned and gained great knowledge from this course. And this is only the beginning, I can't wait to get started on Course 2. The learning experience was great. The fact that it allowed me to advance and finish quicker and not speed through it was great. The IT teachers were amazing, I was able to follow and I wrote notes, lots and lots of notes.
創建者 Aaron T•
Oct 07, 2018
Excellent for those that need to cover this information, very well presented, the backgrounds in the videos definitely add excitement as apposed to the outdated and boring videos my college uses. I love the ability to test out of some of the week assignments and/or the course altogether. Thank you for the amazing quality for the team responsible for putting this together.
創建者 Richard D G•
Jun 02, 2018
The course was extremely helpful and very innovative. I have always been fearful of the I.T. world because of the binary/matrix looking system. Now that I understand it is a coding aspect and all I need is focus and attentiveness, I am much more enthused for the rest of the course. Great job Google on showing the technical support fundamentals in a straightforward method.
創建者 JORGE E E R•
Mar 11, 2020
Good course, very didactic, specific and enjoyable.
The instructors, all professionals in the topics discussed.
Well laid out the basic panorama of IT Support. Aware of the constant evolution of IT technology, I will continue to look for updates.
Thanks to the tutors, Google and Coursera for giving me this opportunity to increase my professional knowledge. God bless you.
創建者 Jeremy S•
Feb 11, 2020
The course was so flexible and wasn't difficult to understand at all. This course was a great beginner course and easy to walk through. As a full-time college student the flexibility of it was astounding. I enjoyed being able to go through material that I already knew without being forced to have to review it. I could dive right into the practice quizzes and assessments.
創建者 Monica D•
May 20, 2020
The Technical Support Fundamentals course is important because it's sort of gives you a glimpse into many aspects of the role of Technical Support without overwhelming you. I move on to the next course, which is sure to be harder feeling less intimidated than I did coming into the Fundamentals course. Thanks to all the Google Team members! You guys did a wonderful job.
創建者 ANIRUDH D•
Apr 22, 2020
that's a beautiful learning journey till the last course and thanks for supporting me . I like the way of teaching and quality of work that had been given to do as an assignment and access to Quiklabs (google cloud )that's a beautiful way of hand-on experience with the virtual machine I have ever seen thank you guys for helping me through this course .thank you Coursera
創建者 Wilfredo E S S•
Apr 14, 2020
Pienso que es un curso excelente para todas las personas que tengan o no conocimientos en el mundo de IT, el curso esta muy bien estructurado y ademas el contenido es didáctico interesante y dinámico lo cual te mantiene constantemente activo y los laboratorios te dan la oportunidad de ejercitas los contenidos teóricos aprendidos.
Gracias Coursera por la Ayuda Económica.
創建者 Anthony C•
Mar 19, 2020
nowing how to identify, analyze, and resolve problems throughout the many layers of an organization’s technological systems, , seems like the focus of this segment. Working in the IT field is technically challenging and also very rewarding. You have to know how to work with people. I feel like there may be some really exciting quizzes coming!
while being nice to people
創建者 Karen P•
Feb 02, 2019
This course is so well designed and the instructors are the best because their presentation feels natural and they seem knowledgeable about the material. The information is well organized and the lecture scripts are well done. I wish the instructors and producers of this course would re-make Google's own Google Analytics course, which is low-quality and poorly executed.
創建者 William O•
Feb 05, 2018
Technical Support Fundamentals is a very well done and highly recommended course. While I have a background in IT support, I found myself saying "I already know this" quite often. After the fifth or sixth time, I realized that this was the purpose of this course. To introduce new users to a lot of the common knowledge, terminology, and logic behind Technical Support.
創建者 Barbara J H•
May 19, 2020
I didn't know what to expect from this course. It truly is the basic fundamentals of IT and what I've learned - is that I have a lot more to learn. I enjoy learning and distance learning is becoming increasing more and more prevalent in our society. To become better educated and knowledgeable with technology - I believe I will continue with the rest of the IT courses.
創建者 Kazeem O B•
Mar 17, 2018
I'm glad i found out about Coursera. i'm able to learn much more about technology that has a always been around me.IT is a culture i have always lived and still very much interested in. I open to learning more from Coursera. Hopefully, in the not so distant future, I will be able to use my acquired skills & knowledge to help solve problems and provide needs for people.
創建者 Gaurav1 C•
May 18, 2020
I love this method of learning and how all trainers explained each of the topic in detail and understandable manner with real life scenarios.This was the best learning course which i have attended never before and perfectly designed to whom who don't know about IT anything.
Thanks for Coursera and google faculty member to take this experience of learning from scratch
創建者 Trystan C H•
Dec 04, 2019
For the fundamentals, they really do a great job of giving the information in a layman sort of way while keeping the technical jargon present for the student to grasp. Personally, I already had most of the knowledge presented in this area of the course, though there were pieces of information that I was able to walk away with learn or having a better understanding of.
創建者 David R•
Feb 11, 2019
My only regret is that I waited so long to start this program. I had the link saved in my bookmarks for at least a year. I've gotten fed up with my current job, which is retail. I've always been tech savvy, so I finally decided to pull the trigger. All the lessons are very graspable. I think this type of learning is fantastic and I'm excited for what the future holds.
Jun 17, 2018
As someone who has always had an interest in IT, but is unable to participate in an IT program at a college or university, this course hit a perfect balance of refreshing my knowledge, teaching me a few new things, and making me feel prepared to continue on with the overall program. I would recommend this course to anyone who wants to see if IT is a good fit for them.
創建者 Juan J S•
Apr 26, 2020
instructor explain with visual videos and it is very good to understand as they provide examples easy to follow and to understand. The labs are easy to follow but the only issue is the RDP to connect to the VMachine as I got disconnected every time that I attempted to connect to a VMachine. So I have to use the alternate method of https://www.allmydesktops.com/app.
創建者 Shaamim U A•
Mar 02, 2018
Google is the most fastest growing information technology company in the world. They have researched and developed this course based on the today's market demand. To became an IT professional, I'm really exited to learning all the necessary things here in this course. and finally, a great opportunity to get the certification from the giant IT company, like GOOGLE.
創建者 Alexander D•
Feb 12, 2020
This course was very helpful. It gave a foundation of IT support. I was very confident with computers and technology before starting this course, but there was a lot of information that I didn't know until taking this course. The lessons were easy to follow and the labs were very thorough giving you lots of instruction and I never felt lost with what I should do.
創建者 Erik D•
Nov 03, 2018
This may be slow for folks already doing basic IT, but for those with computer navigational skills this is a great place to start to move forward. Even if you don't have an interest in working in this field, taking this course teaches you how to more effectively troubleshoot and think critically about whatever issues you might come across in your daily computing.
創建者 Sharjil U•
Mar 25, 2020
I think this course is a great refresher and introductory program for those interested in a career in IT. This will serve as a foundation that you can build a more technical skillset on. This program will give you an overview of what a successful, emotionally intelligent IT professional looks like. I am excited to see what else Google and Coursera have in store.
創建者 Rodney O C•
Nov 17, 2019
Teaching the fundamentals may seem not necessary, but it is the foundation blocks for success in the IT field. Thank you for putting together instructors that are in the field and that can relate to each of us on several levels. The content was refreshing because it allowed me to place what I had already known into context. Looking forward to the next course.
創建者 Subramanya B•
Nov 16, 2019
It is extremely well designed course.They have created a very good learning environment.It keeps you engaged all the time and trust me you will never get bored, the lessons are short but precise, the supplementary reading is good.Instructors are cool and friendly.It helped me to clear some of my fundamental doubts.
Its truly an amazing course!!Cheers to Google