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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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176 - 200 of 10,000 Reviews for Technical Support Fundamentals

By Ashley H

Nov 15, 2019

It was okay, pretty basic, I enjoyed the remote access stuff with putty. I finished the course in a week.

By Abdulmalik S

Dec 14, 2020

highly technical especially with the additional materials you have to go through

By Omnia F

Apr 20, 2022

its good and learning me more new info

By Joe O

Jul 11, 2020

This course is like an overcooked steak: dry and hard to pass.

This review briefly covers the whole certificate but for some reason since Coursera decided to split it up into 5 different courses that you have to manually enroll for I'm writing at week 1 after completing the whole certificate. *insert Terry Crews WHY gif*

Even writing this review the text automatically formats to the center. Why?

Overall the information is largely good and the instructors are in most cases likable, although I would have liked less links to Wikipedia articles and more explanations from the instructors. I think linking to Wikipedia articles is risky for any course that isn't updated continuously because the content of those articles can change over time. What was in those articles when Google decided to include them could have changed and would be lost in translation since their inclusion. I totally understand links to a table explaining which ports do what, for example, because there are thousands of them and having a table for reference is really helpful, but a two minute video on TCP traffic followed by a wikipedia article on the subject feels especially lazy for a hands on leaner such as myself.

The phrase "that goes beyond the scope of what we're learning here so I won't be into it" is a cardinal sin in education. Tell me or don't bring it up. It's that simple. Don't tease me in a course I'm paying a monthly fee to access then dangle what you're not going to teach me in front of my face. "We won't go into it here." You should.

I decided to participate in this certificate since I would love to work in IT and this course promised a strong foundation and platform to accomplish that. Having each course padded with random Google employees who look like they were born during the Obama administration and became VP of Internet Security with no experience feels it's being rubbed in my face.

I submit to this certificate a rating of two thumbs up out of five since the few intructors who don't come across as legit terminators are likable, knowledgable and communicate complex ideas well. The good parts of the course are too short.

By Ronaldo R F

Sep 3, 2020

The instructors seem to be great professionals, with good knowledge of the topic, and I don't know whether they are just following Google's orders in how to conduct this course, nevertheless, I thought I would obtain knowledge and absorb information straight from one of the biggest if not the bigger tech company in the world, and even better, a very affordable course, much more valuable than any certificate or diploma from a prestigious University. Very exciting! However, having said that, I decided not to complete the course! Actually, I'm stopping at the very beginning! So disappointing, I came here to learn or refresh myself on technology/computer science and not to be lectured on diversity, "social justice", racism, inclusion, etc. I didn't come here for a "sociology" or "anthropology" course! This is very said. At least at the very introduction that's what you see! ;( Being involved with tech since the early '80s, I remember when Microsoft was in its peak as a giant tech company late 90s, then they started offering this "Microsoft certification" for tech professionals, it was something very respected in the market, very prestigious. If you had a Microsoft certificate during that time, a job related to tech was a sure thing. In their program, there wasn't "sociology/anthropology/politics" mixed with tech, it was all about tech. (period)

By NATALIE F

Feb 8, 2022

This course felt like a complete waste of time. Anybody geniunely trying to get into the field of IT will not learn anything useful from this course - it is just a commercialized, simple introduction (I don't even want to say introduction because it lazily touched upon the surface of things we'd need to learn) to IT. It just seems like Google focused a lot on professionalism, token diversity, and high quality footage instead of actual content to be learned in this course. Maybe this would be a course to somebody who knew absolutely nothing about computers, networking, operating systems, and the ins and outs of IT, but to people who are already familiar with these things, please don't waste your time.

By Anthony R

Jul 19, 2021

The final quiz for week one was broken for a long period of time. This is an IT course and to have something so simple be non-functional for so long is ridiculous. This is an expensive course and should work for how long it's been live. Errors riddled in the course with little notes to correct the speakers mistakes. If this is Google's official IT course, the videos should be rerecorded. The transcriptions have many typos and were obviously created through a tool and were never checked. Poor quality.

By Dustin B

May 30, 2021

I found the class to be nothing like I promised. I was expecting to get an idea of how to fix problems. That is not what this class offers. You learn what is in a computer and how to talk to angry customers. Most of the technical stuff is referenced to be in other programs that are offered. I don't see a real need for anyone to take this class unless you have never used a computer. If you are able to read this you have most of the knowledge this class will give you already.

By SHAMAHA K

Aug 16, 2020

I had worked hard to complete the course but they didn't give me the certificate it is sad. I have verified my account by giving it the student identity card of my current studentship in KUET,Bangladesh but they can't verify my account & stopped the verification of my ID as it has 5 attempts bt they didn't say before that verification code can't be acceptable after 5 attempts. Now instead of completing the full course properly, they can't give the certificate. I'm sad!!

By Pradeepkumar P

Aug 11, 2021

When you did everything right, and end up getting spelling mistakes in your name on the certificate, you will be frustrated as me. It's more on the Coursera side, their ID verification system needs improvements. There is no way to verify if the system read my name correctly or not. There is no way to re-upload the ID, no way to send an email and get your name updated. Well, the course certificate holds no value to me when I see my name is wrongly printed.

By Joseph D

Jun 16, 2022

VERY VERY VERY BAD. It got so confusing after a while. They stopped using examples and kept throwing around complex terms. It is more like reading from an online article rather than teaching. Only a person with prior knowledge or experience in this field can benefit from this course. This is not structured for a total beginer. I am quiting this course cause nothing is making any sense.

By Elaine H

Jun 3, 2020

Week 1 went well, however, I have been unable to take the final quiz of week 2 (assemble a computer) because the instructions state that the areas are marked in red but they are all marked in blue and I cannot move forward. Additionally, the instructions are confusing and there is no chat or tech support for my issue. I would appreciate any help with this problem.

By Sharelle S

Nov 12, 2020

I am having trouble completing the Week 3 Exams (Create a folder with windows and create a folder with Linux) because I am competing this exam on a iPad (5th generation) Tablet. I having trouble contacting a help desk individual to assist with completing this week’s courses. Without assist I will have to close my account and not complete this IT Support Course.

By Vesna S

Mar 20, 2018

Tests are full of errors and the instructors never answer to our questions. Seems like something quickly banged up together in order to take more money but doesn't offer any in-depth information or any input from instructors of the course; students are pretty much left to struggle with both coursera and labs' issues on their own.

By Tish S

Dec 16, 2020

The material is good for a novice. My Gripe is that the courses are not loading at all. I have been stalled in my studies because all it does is spin the little circle and NEVER LOADS! It is getting worse and worse.

Fix your freaking servers! I may as well stop paying the money since I can't access the material most days.

By Philip M

Nov 27, 2021

This was supposed to be a course that would give a certificate, and even a stackable certification with A+ from CompTIA. That's what I thought when I signed up for financial aid. Turns out I have to complete several more courses, not covered by the financial aid option. This course took all of 2 hours to complete.

By Leigh J

Oct 26, 2023

This has a ton of outdated information that I was willing to overlook. However, the module 5 lab is not passable because you can't download the VLC version that the grader is looking for in order to pass. I will be getting a refund.

By Tafsir

Mar 28, 2022

I can't get my certificate without verification. The verification process doesn't allow me to use my National ID card. It only allows passport.

By KAMIL U

Dec 3, 2019

There is an incorrect name on my certificate. I want a certificate with my name on it.

By Muhammad A S

Mar 8, 2022

It is a very basic course, I knew most these stuff since I was 8 or 10 I believe.

By Stone L

Jul 31, 2020

Just not worth the money.

By Patrick B

Sep 20, 2020

where is my proof

By Afzal k

Aug 18, 2023

Invaluable Insights for Navigating Technical Support

Rating: ⭐⭐⭐⭐⭐

"Technical Support Fundamentals" is an exceptional resource that has provided me with an in-depth understanding of the intricate world of technical support. This course has proven to be a true gem, equipping me with essential knowledge and skills that have significantly enhanced my capabilities in the field.

From the outset, the course structure is well-organized and easily digestible. Each module is carefully crafted, leading me through a comprehensive journey of technical support principles, strategies, and best practices. The clear and concise explanations, coupled with real-world examples, have undoubtedly enriched my comprehension of complex concepts.

One of the standout features of this course is the emphasis on problem-solving methodologies. The systematic approach to troubleshooting and resolving technical issues has been an invaluable takeaway. I particularly appreciated the focus on effective communication techniques – an aspect often overlooked but crucial for successful technical support interactions. The inclusion of role-playing scenarios and simulated customer interactions provided a practical dimension to my learning, preparing me for real-world challenges.

The course instructors exhibit a profound mastery of the subject matter, which is evident in their engaging delivery and interactive teaching style. Their passion for the subject is contagious and kept me genuinely excited throughout the course. Furthermore, the availability of supplementary resources, including reading materials and quizzes, further solidified my grasp of the material.

"Technical Support Fundamentals" not only educates but also empowers. It's more than just a course; it's a comprehensive toolkit that has equipped me with the skills and confidence to tackle technical support scenarios with finesse. Whether you're a novice seeking to enter the field or a seasoned professional aiming to refine your skills, this course is an absolute must.

In conclusion, I wholeheartedly recommend "Technical Support Fundamentals" to anyone seeking to navigate the world of technical support effectively. It has been an enlightening journey, and I am immensely grateful for the knowledge and insights I've gained. Kudos to the creators for delivering a top-notch educational experience that will undoubtedly impact my career positively.

Nazakat Hussain

https://fatafatdownload.com/

By Miss D

Jun 6, 2019

Very detailed, course I refreshed a lot of what I already knew and much more. The instructors were incredibly easy to understand and engaged. Each one brought a different flavor to the learning each different and distinct.

There was a Problem: Dad tasked with making lunch for kids, Mom who always does this was not available, children request Peanut Butter and jelly sandwiches (PPJ). Dad is clueless, so as all modern Dad's he Google's it.

End Result: not as awesome as Mom because she added a special ingredient Dad did not duplicate.

Possible Solution: Ask end users kids what made Mom's PPJ so awesome attempt to replicate results.

Step 1: Gather ingredients.

First is the bread very important several options: Wheat, sourdough, white, gluten-free (one of the children had a gluten allergy) choice was clear for that child, the other would receive sourdough bread.Next ingredient Jelly or Jam (PANTRY AGAIN SHOWED SEVERAL OPTIONS)Strawberry preserves, grape jelly or apple butter. Dad decided to ask for more details. It was discovered child with allergies preferred, apple butter, other child had no preference, Dad decided to use Strawberry because that was his favorite. Final very important ingredient Peanut Butter: the only option was organic, which kids hated, upon further investigation and a little ingenuity it was discovered there was a small unopened Jar of Jiff peanut butter in the back behind canned goods in the pantry. Ah ha, Dad thought he found the secret ingredient.

Step 2: Assemble ingredients.

Standard sandwich assembly two slices of bread, one for the bottom one for the top of the sandwich.Layer peanut butter on bottom or top of one slice of bread, jam, jelly apple butter on the other slice. Place one slice of bread on top of the other line up. Cut in half or fourths depending on end users preference. Optional ingredients: Sliced Bananas, apples, nuts, cranberries.

Step 3: Serve

Can be served at room temperature or chilled. *

Footnote:

Dad was so busy on the planning and execution of the above task he forgot the main ingredient which was Love Mom's PPJ were awesome because she made them with Love and that is the secret ingredient.plethra of information but your course made it easy to digest.

By Mohammad A E

Jul 12, 2023

Technical Support Fundamentals" is a comprehensive course that provides an excellent foundation for anyone interested in pursuing a career in technical support. As a learner who completed this course, I found it to be highly informative, well-structured, and immensely helpful in building essential skills and knowledge in the field.

One of the most impressive aspects of the course was its clear and concise explanations of technical concepts. The instructors effectively broke down complex topics into easily understandable segments, making it accessible for learners with various levels of technical background. The course covered a wide range of fundamental concepts, including operating systems, networking, hardware, troubleshooting methodologies, and customer service skills.

The hands-on exercises and practical examples provided throughout the course were invaluable in solidifying the understanding of key concepts. These interactive elements allowed me to apply what I had learned and reinforced my problem-solving abilities in real-world scenarios. Additionally, the course offered quizzes and assessments, enabling me to gauge my progress and identify areas that required further focus.

While the majority of the course was engaging and well-paced, there were a few moments where I felt the content could have been more challenging. A more in-depth exploration of advanced troubleshooting techniques or case studies involving complex issues could have added an extra layer of depth to the learning experience.

Looking ahead, I am excited about the possibilities offered by the next course in the IT Support Professional Certificate. "Technical Support Fundamentals" has provided me with a solid foundation, and I am eager to continue my learning journey to further expand my technical skills and knowledge.

Overall, "Technical Support Fundamentals" is a commendable course that delivers on its promise of providing fundamental knowledge and skills required for technical support roles. Whether you are a beginner seeking an entry point into the field or a professional looking to refresh your knowledge, this course is an excellent starting point. I highly recommend it for anyone interested in pursuing a career in technical support.