Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

8101 - 8125 of 10,000 Reviews for Technical Support Fundamentals

By christopher t

Nov 30, 2020

I love this course %100 and learned sooo much from it and will be referring back to it for guidance!

By Joseph A

Nov 23, 2020

Great course, I really enjoyed taking it, and excellent content and introduction to the field of IT!

By João D (

Nov 18, 2020

Really well put together. I really enjoyed taking part in it, and look forward for the next courses!

By GAURAV S

Nov 15, 2020

this course was really helpful & never get me bored. looking forward to do more courses from google.

By BRIAN K G

Nov 13, 2020

Though the is course is for beginners, it opens the pathway for greater learning in the field of IT.

By Che A C A

Oct 31, 2020

Excellent introductory courses that gives a broad, yet accurate overview of the IT support industry.

By Cristian O

Oct 23, 2020

Fenomenal, explica los aspectos básicos del mundo de las tecnologías de información a la perfección.

By Gary A

Oct 14, 2020

This is a great course for beginners or even for refreshing knowledge for seasoned IT Professionals.

By Lydia G

Sep 27, 2020

This course was the first step to my above and beyond. Thank you for helping me build my confidence.

By Lucas S M

Sep 22, 2020

Amazing course, very professional videos and a diverse cast of instructors from various backgrounds.

By Melchor R

Sep 14, 2020

Just the right amount of info to take you to the initial steps toward the field of Technical Support

By Adan A

Sep 10, 2020

Good refresher for those who are familiar with the content. Pretty good for those who are new to it.

By Omarr j O I

Aug 22, 2020

Fun, Integrating course that has a lot of information delivered in a clear concise, but natural way!

By Edison G

Aug 19, 2020

perfectly easy to use online course was very informative and i def learned somethings in this course

By Rathod J

Aug 13, 2020

It was amazing learning with you. From the small visualization to difficult one it was good learning

By Alfonso L

Jul 17, 2020

inspirational...it opens the door to many people out there who might think they do not have a chance

By Mark D R

Jul 15, 2020

Very interesting course. learn something from there. But it is a good reminder for basic IT support.

By Bander Y

Jul 9, 2020

I am very interested in this area of technology and I want to challenge and face the hardest issues.

By Md. S K

Jun 26, 2020

I think this course is best for a beginner who wants to get much knowledge about fundamentals of IT.

By Mohamed E M A

Jun 22, 2020

Excellent explanation. I really enjoyed and benefited a lot from the information about the IT career

By Cesar R

Jun 8, 2020

Thank you for this great program it helped me learn all the basic fundamentals of Technical support.

By Alex P

Jun 7, 2020

Obrigado!!!! Pela oportunidade, pelo acesso por auxilio e por ter aumentado meus fundamentos ténicos

By Alec K

May 25, 2020

Great course to begin with for individuals, like me, who have little to no knowledge of the IT world

By esaya j

May 24, 2020

I am so excited to completed the course l will encourage my friends and family to take the course .

By Ashish A

May 23, 2020

Very Well structured , start from beginning and has very broad topics an IT professional should know