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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,269 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PL

Aug 1, 2020

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

JM

Sep 24, 2020

This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

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8051 - 8075 of 10,000 Reviews for Technical Support Fundamentals

By Hermes C

Oct 12, 2019

Great instruction. Very easy flow and the labs were very detailed. Great job keeping it interesting.

By Kris M

Jun 27, 2019

Great introduction to a number of key topics and a refresher of stuff you may have forgotten about :)

By Carl J

Dec 31, 2018

I learned a lot and I feel comfortable that i'm going to do good in the field because of this course.

By Nicholas S

Sep 25, 2018

I enjoyed every part of the course. Very interactive and simplified. Looking forward to the next one.

By Cristóbal H J

Sep 15, 2018

Very entertaining course, a basic introduction for the courses to come, excited to continue learning.

By Mik-Tricia M

Sep 1, 2018

The fundamentals learned in this course instilled confidence in my skills and a desire to learn more.

By Jack O

Jun 15, 2018

This course really digs in and give you the basics that you will need to get started in the IT field.

By Brandy S

Jun 5, 2018

Very informative and I feel like it is spoken in such a way to help even the very novice of students!

By James J

Mar 6, 2018

Outstanding! Quality instruction and production. Great place to start learning about the world of IT!

By Nei-Hsiung R

Feb 26, 2018

This was an informative course. I enjoyed the overview of the different topics and the hands on labs.

By Rebecca G

Feb 6, 2018

I think this course gave an excellent break down of Tech Support Fundamentals. I highly recommend it!

By David M

Jan 29, 2018

very clear and well explained with lots of examples to understand better the subjects we are learning

By Edwin W

Aug 20, 2023

Well detailed. I'm falling for it. Just, don't take my word for it..... try it out yourself my dear.

By Mai M

Aug 2, 2023

I enjoyed it. it was explained simple enough for anyone to understand and got straight to the point.

By Борис

Jul 10, 2023

This course was really interesting for me. I learned new stuff about the IT support specialist work.

By Gabriel C

Jul 1, 2023

It was very good course. All fundamentals were included. I would very much recommend this to anyone.

By Sara C

May 25, 2023

Clear, friendly, bite-sized lessons that help keep the content fresh and the momentum going forward.

By Fidel G

May 12, 2023

Gives you the confidence and knowledge to know what to expect in IT and this full course in general!

By Cody M

Apr 23, 2023

Great pacing, awesome employee guidance and generally competent information that was easy to digest.

By mustafa a m m

Mar 18, 2023

Thank you very much. I asked a lot of the basics of technical support. Thank you to all the teachers

By Sibusiso S

Mar 5, 2023

Awesome course, I already knew all the stuff they where teaching but I just needed the qualification

By Russell N

Feb 5, 2023

Very informative and in-depth. The content was clear, easy to understand, accessible, and enjoyable.

By Dmitry L

Jan 6, 2023

Great course and clear instructions. If i understood and remembered a lot of the course, any one can

By Eliud N M

Jan 4, 2023

I am now able to execute tasks as an IT support specialist based on rich course I have gone through.

By Mansoor A

Nov 1, 2022

Excellent helpful Work for newcomers beginners and freshers and even for everyone

Thanks a lot Google