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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,122 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

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5676 - 5700 of 10,000 Reviews for Technical Support Fundamentals

By Natalia F

Mar 20, 2021

This course showed new horizons of working in IT support. I know the direction and that I have to strengthen in my knowledge! Thanks!

By Da C

Mar 16, 2021

I’m so happy how I was efficient in the first course that I can’t wait to start the next course to learn more .

Thank you Coursera .

By Naem M

Feb 8, 2021

A word of possibilities. This has been a great foundational & inspirational course. I learned so much . Thank you Coursera & Google.

By André L d A

Jan 28, 2021

Great course. Nice pace for a beginner like me. Wish that everyone gets to acess this level of quality content. Definitely recommend.

By Daniel H

Jan 20, 2021

Intuitive user friendly learning, simplifying content to complete beginner level and naturally progressing the difficulty. Very good.

By Bisi A

Jan 10, 2021

Taking this course was a lot of fun and I really enjoyed learning new things about computer networking, troubleshooting and assembly.

By Samah M

Dec 15, 2020

I like it because it is not hard. I learn alto of things. if you want to do this course just Keep going don't give up. Thanks google

By Mia B

Dec 6, 2020

I really enjoyed this course and learned so much. I like the way the information is presented by video as well as text to read along.

By Franklyn E G

Dec 4, 2020

Muy buen curso, te pone en el camino correcto para soporte fundamental en tecnologia. Me gusto mucho y los profesores son muy buenos!

By Ahmet P

Nov 7, 2020

This course was to informative to cover about IT Support. It is encouraging audience and help them to find their interest area In IT.

By Baby M

Oct 31, 2020

This course is very useful and very knowledgeable, since you cannot go to universities and give more time to learn about IT Support .

By Regino R C

Oct 22, 2020

So good as a no prior experience in IT I understand the concepts and technicalities thru the great instructors of this course! Kudos!

By Ant C

Oct 16, 2020

Lots if fun and very informative. Highly reccomend to anyone looking to learn more about IT support or even just as refresher course.

By Darrell D

Oct 1, 2020

Very well thought out course. Does not dwell on anything, just moves along and covers wide variety of topics in a way that feels new.

By Travis H

Sep 21, 2020

Excellent course and introduction to the world of IT. I feel like I have a solid grasp on the foundations now. On to the next course!

By Mathias E L

Sep 19, 2020

I loved it, I was passionate about the computer world and after this course I got much more desire than I had to continue developing.

By Jace T

Sep 17, 2020

My only complaint about this course is I wish there was a vocabulary section that had all the acronyms listed out for easy reference.

By Geobanni a

Sep 11, 2020

me parecio exelente el curso espero seguir aprendiendo quiero compartir estos conocimientos a otros para que se puedan unir a cursera

By Jorge A

Aug 31, 2020

Great experience. The lessons are short and concise. The instructors explained the material clearly. You get what you put into it.

By katy m

Aug 5, 2020

I have taught undergraduates for over 15 years. The videos and programmed learning here is superb. I would recommend this to anyone

By Kefret A K A

Aug 3, 2020

Amazing course with amazing resources and VM learnings labs to help practices as the real word of IT support is. Grate for Google!!!!

By Hermann N N

Aug 2, 2020

It was so good that i lean a lot and have taken a decision to push my self to technology. I thank google for putting these together.

By Gayatri P

Jun 30, 2020

Good course for basics of IT and recommended for complete beginners. Interesting explanations using great analogies and nice quizzes.

By David P D

Jun 5, 2020

Great introduction course. I had forgotten a few things about binary numbers and this course did a great job of refreshing my memory.

By Robert W

May 30, 2020

I've been out of the IT field for a couple of years & this was a great refresher course to get me on track to a successful IT career.