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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

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4376 - 4400 of 10,000 Reviews for Technical Support Fundamentals

By Sam F

May 6, 2021

Good course that will help you learn the foundational knowledge of IT and help you find out if this is something you're really interested in pursuing further.

By Mary-Love T

Apr 23, 2021

Great background course on IT support. Via this course, I actually found out the area of IT I am actually interested in focusing on. However, still observing.

By Chuma C

Apr 16, 2021

i learnt a great deal on how the computer really works in just 1 week. very satisfied with this program. i cant wait to get to the next level of the training

By Juan C P

Apr 5, 2021

It is an excellent course that every IT novice needs. I have been fascinated and have been able to learn things with real professionals in the industry. 10/10

By Lorena Z

Apr 2, 2021

Great course, really. Well structured, easy to follow, not too complicated, and it gives you all the necessary information to get you started in the industry.

By Michael C

Mar 1, 2021

Informative and instructive course, very suitable for the one who do not have any IT knowledge to step into the IT world.

Great thanks for everyone's efforts.

By David P

Dec 29, 2020

Excellent foundational, no nonsense course for the IT Support role. It was interesting, fun and challenging. One of the best courses I've ever taken online.

By J T

Nov 23, 2020

I enjoyed the class and learned a great deal about the world of IT and computers. First step into the world of IT and Google couldn't have made it any better.

By Seba S

Oct 14, 2020

Very good introductory course of It, they explain all the basic concepts you need to know to enter the world of IT and then be able to delve into any of these

By DHANUSH K

Oct 11, 2020

This course really helped to learn different things like Operating system,Networking,Internet,Trouble shooting etc and many more things. I am really thankful.

By satish v

Sep 20, 2020

I got to learn a lot about the fundamentals of IT that I did not know already and there were few information that I can recall. I love the way coursera works.

By John M

Aug 23, 2020

While I knew a lot of this already, I am glad I brushed up on my knowledge and have definately learnt a lot from this course. Binary especially interested me.

By Evan G

Jul 23, 2020

Very satisfied. It was very educational, I learned a lot in a relatively short amount of time and the people / instructors they used were all great. Loved it.

By Deleted A

Jul 13, 2020

Good course to learn the basics and fundamentals. In simple words this course is like a BIOS that loaded the craze to dive myself into the ocean of COMPUTERs.

By Deleted A

Jun 11, 2020

I really enjoyed the process of learning the Technical Support Fundamentals and look forward to the next courses to complete my Certificate. Thank you Corsera

By Komila Z

May 30, 2020

The course is amazing. I advice anyone interested in IT and not knowing where to begin to take this course. It is like a map to a new world - world of Tech ;)

By HECTOR A

May 26, 2020

This course is an exceptional foundation for a beginner in IT! It paves a clear picture of what IT is and what is to be expected in the later advanced stages.

By Ramsankar A

Apr 18, 2020

It was a really exciting experience of doing this course. This is my first ever completion of an online course, and I am really happy for that. Thanks Google.

By Francis A

Apr 7, 2020

Really nice experience and got some very useful tips and information. i am sure i will continue my learning journey with coursera and will share to my friends

By Murat C

Apr 6, 2020

It is a very well-created content even for a season IT professional like myself I have found some gaps in my knowledge that this course has helped me to fill.

By richard e

Jan 23, 2020

This course was very informative. It gave me a refresher on a few subjects that I tried to learn earlier on and taught me some that I didn't even think about.

By Gabriel Z R

Nov 13, 2019

Excelentes tutores, muy bien capacitados, no puedo esperar más de un curso desarrollado por el gran Google para la formación de especialistas en Soporte de TI

By Sherry

May 9, 2018

I really enjoyed this course and gained a lot of information. The hands on labs are very helpful that made me feel that i can succeed through out the courses.

By Jillian B

Feb 3, 2018

The PBJ thing really has to go, however. I was surprised to see such an old and tired documentation exercise being used in an innovative new training program.

By Hunter P

Apr 13, 2023

I loved every second of this course, I cannot wait to venture more into the world of IT. Highly recommended for anybody who's thinking about jumping into IT.