I feel this was some great content. Even after working in IT as a Support Specialist for 5 years I learned some things and and excited to see what the next course brings.

Love this course, even though I've studied most of this in college. It's a good refresher and even gives me new knowledge which I haven't heard before. Great work Google!

Amazing! Make me refresh a lot of It things and make understand that we are problem solvers and the value of the client's time and ours. Will keep learning until the end!

This first course was amazing. Simply, helpful, and informative. I most definitely look forward to learning more for this Certificate and changing my life in the process.

Overall a good course for beginner and intermediate. I got a little bit confused on calculating bits and bytes & also the fundamentals of computer like RAM, ROM, BUS, CPU

Google always doing their best work! Thank you so much for this course and creating a system that really helps individuals looking to start or advance their career in IT.

I learned so much, in so little time, on my own time. I love the fact that all the lessons are straight to the point of the knowledge needed and not anything unnecessary.

Enjoyed leaning a lot of things I didn't know and supporting my knowledge of things I kind of knew. Cant wait to learn more and dig it to this change in career direction.

It has been an awesome journey and a great beginning at the same time. I've really liked how the instructors have been teaching, I hope to work with some of them someday.

This was one of the best courses I have done so far. I have learned many things which I never heard before and I find this will be helpful for me to grow my career in IT.

Very detailed and thorough way of explaining all the fundamentals and practices of the IT world. I learned a lot through this course and look forward to the next courses.

Nice intro to it all. I knew enough to get into trouble but this opener was pretty cool! You will learn a lot from this 1st section. Simply explained and yet informative.

This course gives basic understanding of computer layers like History of computing, Hardware, software, Operating system, Troubleshooting,Networking, facing IT interview.

It is a "technical curse" you need to avail yourself of to learn. The structure is suited to make a student learn from a novice level to semi-professional. I love it xoxo

I'm so grateful for the opportunity to learn more about IT technical support! I can't wait to continue this journey! Thank you for all the people involved in this course!

One of the interesting course I have ever done in Coursera. I thank Google for providing such an amazing course .And I thank coursera for helping us to reach this course.

This course changed my professional life. I have learned new things in networking area, software and hardware. I can say this is one of the best courses I have ever done

Interesting, informative and overall a good introduction to tech support. It has encouraged me at every step to keep going and keep studying, which is great. Thank you.

Although I have been doing a lot of this stuff by learning from friends, it is nice to have some formal instruction to add context and background to understand it better.

Curso muito bom, superou minhas expectativas, com ele consegui ter uma visão bem mais clara de como é trabalhar com suporte em TI e me inspirou a aprender cada vez mais !

Absolutely awesome! I am actually very surprised at how much new information I learned! The acronyms sure beat me up though in Week 4! But I got it! haha Ready for more!

Wow,I really enjoyed this course. It has really opened my eyes to the different departments in IT. This is a very user-friendly and knowledgeable course that you’ve made.

I went to college to learn some of these basics and this training course is hands down a solid introduction to IT support. I highly recommend this to anyone starting out.

Fantastic Course and many things that I was able to learn and not only by listening to the videos and reading but also with the interactive course details it was a blast.

It was a great learning experience to learn IT by Google, I hope that opens a door to be able to participate and work as people needs tangible and advance learning skill.