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學生對 Google 提供的 Technical Support Fundamentals 的評價和反饋

4.8
66,555 個評分
17,449 條評論

課程概述

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

熱門審閱

AK
2020年3月3日

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

DP
2018年3月5日

Awesome course designed by google. Thank you very much. Knowledge gained in just introductery leactures started burning desire in me to complete whole syllabus. Every bit of program is worth the time.

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76 - Technical Support Fundamentals 的 100 個評論(共 10,000 個)

創建者 Christopher C

2020年10月28日

The course was great. The content and coursework were relevant and engaging.

創建者 Robert G

2020年10月28日

The information was great and very informative.

創建者 Robert F

2020年10月28日

Very good course. I would recommend it.

創建者 Daniel R

2020年10月29日

I love it very informative and fun

創建者 Salahadine I

2020年10月28日

it was very good to me thanks

創建者 Anie C

2020年10月28日

Very informative, educational

創建者 ANDRÉS D C

2020年10月29日

Amazing introductive course

創建者 Christine L R

2020年10月28日

good beginning course

創建者 Alexander C

2020年10月28日

Exellent Course!!!!!

創建者 Stephanie K C Q

2020年10月29日

Greaat course!!

創建者 Juan F Z M

2020年10月28日

muchas gracias

創建者 Silas W

2020年10月28日

Great so far

創建者 Michael D H

2020年10月28日

Exceptional

創建者 SANDHYA P

2020年10月29日

good

創建者 321910306052 g

2020年10月28日

good

創建者 Sarthak J

2020年10月28日

cool

創建者 JOSE Y J M

2020年10月28日

.

創建者 Hey J

2020年10月28日

I was able to understand the process of it support. And I could learn how to deal with users. Above all, it was an opportunity to think about the process of solving problems and how to overcome them.

創建者 Sonika S

2020年10月28日

good!!

創建者 Curtis E

2019年2月6日

This course was presented well and designed appropriately, but I felt like the content was too rudimentary; there was a discussion about how the internet changed personal interchange, topics like that were unnecessary time wasters.

I worked as a tech support specialist for a few years and the topics presented are things that I learned before ever working in technical support professionally.

I learned some things from this course, but on the whole it was not in depth at all. Granted 90% of technical support is: "have you tried turning it off and turning it back on?" But still for people interested in this course it should've offered knowledge that would be beneficial to coursework or employment, which it establishes value in neither.

I was expecting to learn how to configure a remote VPN or designing a website with HTML/CSS or some coding fundamentals, but there was nothing like that. It kept teasing with "that will be covered in a later lesson", but then it never was covered.

This course may be best targeted to retired adults who just got a computer for the first time, or perhaps middle school kids, but is inadequate for working-age adults or students interested in computer science.

創建者 Dave P

2020年7月13日

I have rated it 3 stars because I wish there would be more labs and practices and wish that it would go more in depth of each week and maybe set a cap of how much you can finish at a time. With being as a former desktop support associate in the past, a lot of the things were pretty much known to me already, however they were great in trying to bring them back to my memory. So all in all I would say that this program is a good to very good program in trying to get into the I.T. support field.

創建者 leslie l

2020年10月8日

Information is good and presented well. The exams are awful, filled with trick questions and gotcha questions that do nothing to reinforce knowledge or to help build confidence.

Week 4 final exam has script bug when using Safari to take the test, none of the answers register and student gets a 0% -it works in Chrome. Every other exam works fine in Safari.

創建者 Ricardo A H T

2018年7月12日

It is a shame that Google could not insert a digital signature to recognize this achievement. Even though it is an entry level course, at least a digital signature of a Google personnel would give a better legitimacy.

創建者 Sanuto E M

2020年10月28日

mi nivel de ingles me excluye de sus cursos.. el agrabante es que la plataforma tampoco me permite copiar el contenido para poder traducirlo

創建者 Maialen

2019年10月31日

I consider it a course for people with no technical background at all, it can be a bit dull if you have some already in technology.