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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AE

Nov 25, 2020

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

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51 - 75 of 10,000 Reviews for Technical Support Fundamentals

By Constantine C

Mar 22, 2019

Qwiklabs suck big time, look what I just got in my mail:

"Hello Constantine,Let me introduce myself, I am Priyanka at Qwiklabs and I am in charge of your happiness.

Priyanka from Qwiklabs"

Not only their systems are not working and choose to ignore all those people complaining, their support staff are rude too.

So much for "Technical Support Fundamentals", ah, the irony!

By Leung T Y

Jul 7, 2020

Preview of the course:

This is an apple, apple is a fruit. For everything else, you can check it out at the next Supplemental Reading for apple.

So we learned about the apple in the last section, now we learn about apple juice. We put the apple into a grinder to make juice. Details are in the next supplement reading.

By Nima M

Jul 19, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

By vidisha p

Mar 25, 2018

took the money n does not update assignment in week three despite completing it numerous times... a common complaint from other students. Now the money is gone, course completed but no certification and no helpline to talk to.

By Hassan M

Dec 28, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

By Sumanth H S

Feb 4, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

By Creston L

Nov 28, 2018

It's trivially simple, but for some reason I'm stuck waiting for a peer review. Why should the willingness of others to grade my work inhibit my progress towards this course?

The Peer review system is the biggest weakpoint of this cert-program. Major problem.

By Evander O

Jul 19, 2022

The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough!

By Helena V

Feb 11, 2019

Learning the fundamentals is essential to understand how everything works.

By greg s

Apr 8, 2020

Made it to end of week 5...Too many software glitches (with Quicklabs /graded tasks) to continue...Even the Quicklabs Chat line could not even fix them or help "during the five (5) times I tried to complete the two "week five" graded tasks...I am going to unenroll till GOOGLE fixes this problem...I wanted to to do this so bad...I could taste it...I wanted to work for GOOGLE after earning this certif., but, I feel it is impossible for a person like me (living with disabilities) to deal with so many software malfunctions currently associated with the courses' Quicklabs /graded tasks...GOOGLE: If, you read this...please contact me...so I can to finish this course , once you get these problematic software glitches (in this course) fixed as i really want to work for you (GOOGLE ) ... The instruction and instructors were GREAT...Just the software glitches (with Quicklabs /graded tasks) were the roadblock... Example of problems experienced in one of the attempts: Could not proceed with "install, update, and remove software in linux" lab as putty.exe would not run due to (fatal error message)...qwiklabs download ppk would, also, not run and an error message stated "this file does not have an app associated with it."

By Kenneth W H

Apr 29, 2022

I think it was a good start at the fundamentals course. For me being out of school so long and technology has come a long way since I graduated high school. So this course helped me start from scrach.

By omar n

Oct 18, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

By semra a

Mar 13, 2022

I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.

By Preston

Apr 26, 2019

I enjoyed the course. It felt too easy at times, content wise, but as Google has stated it is designed for people that have little to no experience with IT. I think a better way to describe it might be for people who have little to no experience with computers. If you use a computer regularly in your personal life or at work, you might find some of the content a little watered down. If you have no experience in customer service the 6th week does provide useful tips. At the same time, I totally understand the necessity of laying a basic foundation for a field of study that is likely foreign to most of those enrolled. This course is trying to lay the groundwork for the subsequent courses by introducing you to the material and how the course itself works.

I have two main issues with this course.

Grading/quizzes: I think the quizzes should be more extensive for sections 2-5. Peer review is a good way to supplement what you are learning but does not make a good grading tool. The rubric is so minimal in week 6 (documentation section). It would have been more helpful to just read more examples of good and bad documentation. I understand the limitations of an online course with thousands of people enrolled. It would be impossible to manually grade assignments, but if the courses were free and Google charged for an exam to get the certification similar to how other IT certifications work, that would negate these downsides.

Supplemental Reading: The supplemental readings are usually links to Wikipedia pages or websites. In most cases the Wikipedia pages go in fairly in depth past the general summary. This is definitely a field that strongly encourages independent and supplemental study and I can understand the course reinforcing that, but considering the fundamental nature of the course, I would have liked to see some more options alongside Wikipedia entries. It is not to say that Wikipedia entries are not helpful, but I expected for a paid course there would be something a bit more curated.

Overall I learned from this course and enjoyed the experience, but the reasons listed above are why I gave it 3 stars.

By Oisin

Jun 22, 2018

Dont waste your time with this garbageThe first time you'll try and log into quik labs it'll all come apart - Click RDP it says - sure - then sit there like a sucker looking at a grey screen

By L P

Dec 28, 2018

I don't think my end has had issues since I needed to create a folder with window assessment. I had exceed the testing but after 15 trials-the trouble is not from my end but your courses.

By Deleted A

Jul 16, 2020

BAD BAD online course !! BAD instruction given. VERY HARD to follow or understand course steps or instruction. CAN NOT CALL AND GET HELP!!! call me 704-737-2336.

By Benjamin S

May 21, 2020

Basically an IT course for Boomers. If you're under 45, you likely already know all this.

By Wes F

Nov 9, 2021

This is a very well structure course that I think anyone who is interested in IT or Computer Science will enjoy. The Google Course includes historical information that I really enjoyed learning about.

By Jose L R S

May 7, 2019

Fácilmente entendible. Da una amplia visión del mundo IT y te deja con ganas de seguir descubriendo este asombroso mundo.

By Anthony R

Jun 15, 2019

This specific course is fairly useless in all honestly. I finished all 6 weeks worth of work within 4 hours. The class goes over what Binary is (something which you don't need to know as a support specialist even as a senior specialist or high level manager), how to install/uninstall software, how the internet works, and how you should use common sense when writing out documentation. 95% of this course if fluff and can be summed up in three simple Google searches (ironic isn't it?) This specific course will just waste your time with redundant tasks. I spent 30 minutes (28 minutes of that was waiting for access to QwickLabs) proving I know how to install software. If I'm using an online learning platform like Coursera and accessing RDPs/SSH it is extremely unlikely I wouldn't know how to use a web browser or install one. Likewise no one I have ever met in my 10+ years in IT has ever needed to count in binary unless you're doing cryptography which is entirely different than standard "support". That's a whole other specialization that requires far more demanding study. I think this entire course should be made as a free supplemental material and dropped from the Google Professional IT Support Certification requirements.

By Ann H

Mar 14, 2020

I really enjoyed learning so many new things. It would be nice if there had been a bit more instruction on Qwiklabs.

Is there a glossary of terms and acronyms on the site I am missing. I asked on the message board but never received a response. I will double-check that in a moment.

Are there books you recommend we read as we go through the learning process?

Finally, the tech team was most helpful in answering my questions

THANK YOU!!! Ann Happ

By Elianeth F ( E T e

Jan 24, 2020

This course has helped me to refresh and update many things, I have a technical background but I had separated a little from the theory. It is a very good way to start training in this wonderful career of IT Support, of the things that I liked the most has been to understand how the internet works, handle procedures that save you time, the detail of customer support. I am ready to advance to the next level. Thank you Google and Coursera.

By Nishant K G

Apr 20, 2020

When I started this course I just had a basic knowledge about Computers, but after completing this course I feel like I know about Computer (Hardware, Software, Networking) now, obviously, there's a lot to learn about Computers, its a very vast field, but this course helped me build my foundations on Computer.

Thanks, Coursera and Google!

:)

By Ariana B

Jan 1, 2019

Very helpful in giving you the basics and foundation to build upon. I recommend this course even if someone has already taken something similar. It never hurts to level set and make sure your foundation for learning and understanding is solid.