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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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5701 - 5725 of 10,000 Reviews for Technical Support Fundamentals

By David P D

Jun 5, 2020

Great introduction course. I had forgotten a few things about binary numbers and this course did a great job of refreshing my memory.

By Robert W

May 30, 2020

I've been out of the IT field for a couple of years & this was a great refresher course to get me on track to a successful IT career.

By Alexin D

May 15, 2020

Excellent program. I've learned a lot in the first session of this course and I'm looking forward to learn lots more about computers.

By adekoya t

May 13, 2020

It was really an amazing journey and i enjoyed every bit of it. Thank you so much Google for making this possible at our convenience.

By Terry J

May 13, 2020

The course was very insightful, and I found the instructors to be engaging and the material was well presented. Job well done Google!

By Mohit K S

Apr 26, 2020

I was always interesting in IT field finally i found the right path to learn more and more about IT . THANKS TO GOOGLE AND COURSERA.

By AXEL S P B

Apr 13, 2020

It was an amazing course. I learned o lot about the basics of IT. I'm looking forward to getting the certification. Well done Google.

By Michelet L

Apr 7, 2020

Brindaron un aprendizaje excelente en un lenguaje muy comprensible y amigable. Esta información es muy útil en el aprendiza de la TI

By ANGEL M R

Feb 19, 2020

Great course with loads of information I've learned from binary to the history of computer. Can't wait to start with the next course.

By Ebenezer N A L

Feb 11, 2020

Quite useful knowledge. I had an issue with 2 labs because the environments were not set up well. It took a week for them to fix it!!

By HYUN S L

Dec 15, 2019

its excellent learning online system. I have not seen anything like this at all.

It was impressive. It was the best chance in my life

By Christopher T

Dec 4, 2019

I love this course. It would be benefitial to all IT groups to some extent. Customer Service portion was a surprise, good as gold!

By roc t

Jul 18, 2019

Fantastic course. This is perfect for anyone looking to learn from an introductory level. Thank you for making this course available.

By Ron C

Aug 3, 2018

Well put together course. Diversity and quality instructors. Content broken down well assignments are practical for learning content.

By Nicholas L

Jun 25, 2018

I enjoyed this course and the content is pretty easy to digest. Good introduction to what you will be looking at later down the line.

By JR Q

Apr 22, 2018

I really enjoyed Technical Support Fundamentals, I learned so many new things about computers and look forward to the next segment !!

By Danielle P

Apr 2, 2018

This course gives you the basics of understanding how computers and the internet work and is presented in a easy, fun way! I love it!

By Joy R

Mar 27, 2018

I really enjoyed this course and learned a lot. I found this course very interesting and the speakers very knowledgable and friendly.

By Cris I

Jan 27, 2018

Great introduction to the course. Instructor is very well spoken and speaks to you not at you. I'm pleased with the content thus far.

By Yola O I L B M

Nov 6, 2023

saya merasa puas dengan khursus ini, yang membuat saya mudah untuk memahami teknologi, saya tidak mengalami kesulitan untuk memahami

By Catherine D

Oct 16, 2023

Definitely a great place to start your IT journey, or just a casual introduction to the essentials of your computer and the internet

By Ken C

Oct 3, 2023

This was a very informative course that left me feeling much more knowledgeable about computer hardware, software, and the internet.

By Terry P

Sep 6, 2023

Great in-depth course with lots of material for both theory and practice. The instructors were well-spoken and communicated clearly.

By Collins O

Aug 3, 2023

it was an experience worth the time and full of learning. I’m so glad I got the opportunity to partake in the course and complete it

By SHUKURAT A

Aug 2, 2023

I was a novice prior to starting this course, I was able to learn fast at my own pace, the tutors were amazing too. Thanks Coursera.