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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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426 - 450 of 10,000 Reviews for Technical Support Fundamentals

By Sam J

Aug 30, 2021

The course was sequenced in a way that led into the next phase of learning which build upon the previous lessons. which was great. I would like to have seen and interacted with some more practical exercises that focused on actually solving user issues. For example: An exercise that involves the virtual box computer running slow, or not booting so the student would need to boot to "safe mode" to troubleshoot and solve the issue.

Overall, the course was very informative for the beginner just starting out in IT.

By Antonio M

Feb 13, 2018

I truly truly truly can not say enough about this course so far. I came into this with absolutely no knowledge of IT at all. IT has been something that I've wanted to learn for years but never really knew where to start. I am coming from a utility and construction background and I was looking for a change into the IT field and I have found my way in through this program. I am definitely looking forward to completing this and acquiring my certificate. Again this course so far has been amazing. Thank you.

By Abau R

Sep 22, 2020

This course has thought me a lot of things I didn't know about. From what I can see it will give you a really good start in your IT foundation as an IT Support for any organization you are working for. One more thing about this course, the course is titled google it support PROFESSIONAL, and the name actually matches it, you will be and feel like a professional after completing it. I would definitely get my GF and younger siblings after me to have a look at this course. Why?

BECAUSE IT IS TOATALLY WORTH IT.

By Darin N

Jan 16, 2020

For what is being taught in that amount of time I think it was well structured, You guys have the most personable instructors I have ever seen they come across as human beings and not the computers we are learning about. The only thing I had a problem with was there were some mistakes in the video's that where made you put it in clear text that a mistake was made but didn't edit the video, I can only guess that you guys were on a quota for when this had to be published so I didn't count that into my rating.

By Alexander C

Dec 9, 2022

The Technical Support Fundamentals course was much more elaborate than I had imagined. I found the transcripts that accompanied the videos very helpful. Sometimes I found it was necessary to go over them to gain greater clarification or to confirm that I had not misheard a portion of the segment. The information was presented in a format that made learning the subject matter feel like it was second nature. Anyone with even the slightest inclination towards IT or computers in general should take this course.

By Roberto A

Feb 6, 2018

I really enjoyed this course. The material was offered in a very basic, easy to follow, and organized manner. The lessons were very straightforward and in sequential order where the next lesson built upon the previous. The instructors were very easy to understand and added some feeling and humor to their teachings. The analogies that were used to explain the more complex topics were very helpful. The colorful backgrounds and settings offered a vivid atmosphere that did not let the video be boring and dull.

By A T

Jan 27, 2023

I thought that this was a good introduction to the IT field. The videos were nice and covered good points. I thought it was very nice that key information was put up on the video in text format instead of just being read by the presenters - it sent a pretty clear message of "you should write this down and remember it" to me.

My one concern is that I'm not sure how up to date the material is. That said, it may not be that important because we're dealing with fundamentals instead of cutting edge information.

By Juan V

Mar 9, 2021

A simple, intuitive, interactive, & entertaining course full of the basics, foundations, and fundamentals of an Information Technology role. This course can help anyone who just wants a deeper understanding of technology, or even just wants to learn how to diagnose problems and how to approach them. As someone who is self-taught, this course delivers the learning material in a way that is easy to understand no matter your previous experience. Great for beginners who want to go into Information Technology!

By Maynerd M

Jul 5, 2020

The MOOC is a different way of learning, definitely not for everyone, but it gives a great experience if you have the passion to learn new things or refresh. This course of fundament of the IT Support, I find it Provides significant knowledge and insights in an interactive, fun and interesting way. From this MOOC I'm now really different by definitely most of the best professionals. And in terms of knowledge transmission! Fantastic experience from beginning to end.

Big Thanks to Google and the whole team!

By Mai L

Feb 10, 2020

This course is great even for someone who is self-taught and thinks they know a lot already. I've never used Linux properly so this course made it easy to engage with the Linux interface. Learning binary was something that was never taught to me and I never looked it up. Overall, I felt this excited energy discovering the "secret" of how computers work more in-depth. And it's not even a secret. Just introductory computing knowledge that is more engaging to learn when you've been using it for so long.

By Keenen D

Mar 9, 2023

I really enjoyed how everything taught in this course is very much more focused on delivering the information instead of added extra fluff that distracts from the lesson like in a traditional school setting. It makes it a lot easier to learn what I need to learn and actually helps me feel like I will be successful in earning certificates for a field of work I am interested in rather than just trying a bunch of random classes at school which is how I felt going to college and was why I was not successful.

By Anoud A

Aug 25, 2021

It was a great course and it was a suitable start for me to start to learn about IT support, and through it, I learned many important and basic concepts in the field of IT, and I'm very excited to learn more about this interesting field. Thanks Google for giving us this wonderful opportunity to learn more about technology regardless of our educational level and geographic location. Thanks Google for making this opportunity available to all those who are passionate about learning new and important skills.

By D M C

Sep 26, 2020

This was among if not the best intro courses I have experienced in any of the Coursera specializations I have taken. It treats the student like a complete beginner to the material and uses many instructors whom can bridge a connection to any backgrounds that the students are coming from. Take notes on paper to work on any tough content is my suggestion as you can research it yourself for a better understanding. I highly recommend this course and the IT certification specialization which it is a part of.

By Buddy E O

Feb 27, 2019

I have been working persona;;y since I was in High School and progress through the year upto now, started out with the Apple II computer, and then landed on the IBM Computer now know as the PC as well through 8088 CPU, 286, 386, 486 CPU, etc. As well assembly of computers. also worked with the Windows OS, and the Linux OS, but fell in love with the Linux OS Especially the Debian version. So I already have the knowledge, just reinforcing my knowledge with anything I need to know, Especially the IT World.

By Xavier G

Oct 12, 2022

Course 1 covers the basic fundamentals for IT support, although it may seem familiar, the binary system at first glance is already an eye opener for me. I am truly glad that the lessons are effectively broken down, it allows me to learn at my own pace. There's a lot of information covered, I hope retaining and getting all of these to sink in won't be too much challenging. I'm excited for the next lesson and to see how all of these lessons come together in my journey in pursuing a career in the IT world.

By Hosea P

Oct 31, 2021

I have been to a few online schools and I have to say this course is exceptional. yes it can be a little threatening at first but once you put your all its a lot easier I wont say the course easy because it takes good study habits, the course is set up in a way that presents video which is great for visual learners and also text you can read along if wanted. the course is about a great deal of basics up to intermediate to professional. Start with the basics look at it as a foundation for your future.

By Jeannine P

Aug 22, 2020

Very good introduction to the world of IT and the role of an IT Technical Customer Support Analyst.

The videos were fun, engaging and covered the material clearly and concisely. The links to supporting materials and additional information were definitely worth reading. I liked the hands-on exercises. They gave me an opportunity to put into practice the information presented. The pop quizzes and end of lecture quizzes were useful too. They helped keep me on track and made me stay focused on the material.

By Caroline V

May 20, 2020

First off yay me I graduated! I found the course layout put together beautifully. With abundant of resources. Teachers are wonderful. I also found this course to be challenging, which I truly enjoyed. Leaving feeling super confident in my abilities in the IT field. Definitely recommend if your looking to get in this field, or jazz up your resume with recognized Tech. skills certificate from Google. Sincerely thank you for this opportunity. I am truly grateful, & so enjoyed your course.

p.s. google rocks

By Joseph B

Nov 23, 2019

I was attending community college to obtain a degree in Information Technology but dropped out because the info was so outdated and the professors were pigheaded about instituting changes to keep up with the ever-changing field of IT. This course taught me industry best practices without all the fluff secondary education requires you waste your time with. The course was intuitive and engaging and made me want to come back to learn more. I can't wait to finish the rest of the courses in this certificate.

By Padraig T

Oct 28, 2021

I was very happy with the content of this course. Since starting this course I have already landed a job in a tech support role. I held certificate in Computer information before this course. This course however was very geared towards the end user and the everyday role as an IT support tech. Having this information did help me with the interview with my current role. However I would not see it is enough on it's own to a entry level role. Adding CompTIA A+ or Microsoft might help to land that role.

By Emmanuel O O J

Jan 1, 2020

This course felt like more of an encouragement course. You learned the very basics of IT. Things I believe that most people already know. There were a lot of things, however, that were completely new. But the thing I took away from it most was the encouraging messages and the different backgrounds that everyone that taught the course had. The overall message in this course is "You can do it" and having that keeps you motivated and excited to move forward.

That being said: I'm excited to the course!!!

By Omar D

Sep 16, 2023

The IT support fundamentals professional certificate is a very good opportunity for those who seek futur employment in IT as well as pursue their career in this field, it opens your mind to a complete kind of overview on what to expect from following computer science and IT support roles and tasks.

I definitely recommend it for either beginners or middle level learners.

Thanks to Google for offering financial aid support, which could a barrier between some categories of people and their career goals.

By Robert R

Feb 23, 2021

This course was seriously life changing. I did not expect that it would change my life in the way it did. This course has really helped me put perspective on the I.T. world and just how impactful it is to my every day life to my business life. I'm extremely satisfied with this course and a huge thank you to the great people at Google and Coursera for providing this course. For someone who had no background with anything in I.T. this course was easy to follow from beginning to end. Again, thank you!

By Kel M

Dec 13, 2020

Very well thought out. Information is presented in a way that many people can learn from. I'm a mixed style learner, so I thoroughly enjoy people teaching who are enthusiastic about their subject matter. The diagrams, graphic arts, models, and other visual content were extremely helpful in seeing the words put into action. Having the labs to practice the topics learned was an amazing thing. This course is really top-notch. I look forward to completing the entire IT Support Professional Certificate.

By Jason D

Aug 22, 2020

I would like to say that this course was amazing. I am currently a student at a 4 year college and I already have my Associates in Computer Science. I never really knew what to expect from the world of IT as I was working more on the Software side of things. Troubleshooting is a great skill that I have picked up from the past with fixing my Moms computer and rebooting up her OS using a USB software called Rufus. I have a passion for this field and I can't wait to learn more about IT. I'm excited.