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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4351 - 4375 of 10,000 Reviews for Technical Support Fundamentals

By Daniel J

Jul 12, 2020

This is a great starting point for anyone interested in the field of IT. It gives a great base knowledge to build upon. I can't wait to take my next classes!

By Lashawna S

Jun 22, 2020

This was very informative and I was able to complete this at my own pace. I also have a better understanding about technology and will continue to learn more.

By Cosby S

May 6, 2020

I have learned the foundation of networking and other basic computer skills that I didn't already know. The customer service section was very helpful as well.

By Amanda J

Apr 21, 2020

I really learned a lot about the fundamentals and basics of IT. I thoroughly enjoyed it and even got my supervisor and her daughter to sign up for this course!

By Marc D

Apr 14, 2020

The course was very well laid out and paced appropriately for someone who Is just getting Into the field of IT. I'm looking forward to the rest of the courses!

By Malik B

Apr 3, 2020

This program was very helpful and educational and I enjoyed the topics I've learned. As a computer science major, I appreciate the certificate for this course.

By Ankur P

Mar 30, 2020

I really like this learning platform because it's saving my time to commute college and it's really understanding the learning method and improve my knowledge.

By Juan M H

Mar 12, 2020

Excelente curso! Me encantó de principio a fin! Super ordernado. Lo recomiendo mucho sobre todo para quienes tienen algún conocimiento mínimo sobre tecnología.

By Armando G

Nov 23, 2019

Awesome course, I really learned some much about IT, I was kind of not up to date in the topic, and this course put me on top of the actual knowledge of the IT

By Jorge I G

Oct 25, 2019

It was a great intro to the IT world. There were some things that I knew already but much more that I didn't know. It was great and I can't wait to learn more.

By Kemar D

Aug 4, 2019

This was an amazing course and I truly enjoyed it. I would encourage anyone who is willing to learn about technology to enroll in it and be part of the change!

By Gino E N

Jul 15, 2019

Great course. Allowed me to get more acquainted with my own knowledge of computers and to push myself further. Really want that Certificate for IT Support now.

By John B

Apr 11, 2019

This course is great. Very easy to understand and follow along. I recommend this to anyone that wants to get into the IT field and does not know where to start

By Céline A

Oct 22, 2018

Vey good introduction course but maybe the assignments were a little too easy. I guess this is because Google wants the programme to be accessible to everyone.

By Hritwik R

Sep 23, 2018

It was a great learning experience. The videos were very helpful. I could watch it again and again to understand the concepts better. Looking forward for more.

By Muhammad D

Oct 8, 2023

The best online course I have ever taken, so precise and full of information plus the tips on everything else other than the course material are just a bonus.

By Geomarie A P

Jul 23, 2023

I learned a lot in this course. They taught the basics in a way that was easy to understand. It was mind-blowing, and I am looking forward to the next course!

By Courtland P

Aug 20, 2022

Great information in this course and would highly recommend it to up and coming IT experts and people that have been in the field as a reminder and refresher.

By Ali A

May 17, 2022

when I finished this course I was so happy and excited to go ahead. it change your thought to be better or make you sure that you are a great one keep going .

By Muazzam A

Apr 17, 2022

One of the best courses I've taken in Computer Science so far. Absolutely loved it! Enjoyed the whole journey of learning and looking forward to more courses.

By Mostafa M

Aug 18, 2021

It was a training course full of valuable information and I made the most of it and it added to me. Thank you very much to those in charge of this great work.

By Adem k

Jul 27, 2021

I like this course because I have learned a lot of things. Who wants to be an IT support specialist and get this Technical Support Fundamentals course. Thanks

By JOSE F A C

Jul 19, 2021

Realizar el curso fue una experiencia inolvidable, esto ayudará a mejorar mi desempeño personal y laboral con todas las personas que me encuentre en adelante.

By Robert O W

Jun 16, 2021

I've learned much more about IT just by listening from IT Professionals in the industry. Very highly recommended for anyone looking to join the tech industry.

By suayip k

May 17, 2021

i am very happy to finish this course.The door of software and compute science are opened for me. Thanks to mentors of the course.i will continue of this way.