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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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4126 - 4150 of 10,000 Reviews for Technical Support Fundamentals

By Darshan G

Oct 29, 2020

Thanks for such informative course. I will definitely recommend this course to someone who want to learn IT support from scratch. All the best ! Keep Learning ! :-)

By H. K H M

Oct 28, 2020

It's a very good course. Learnt the basics of IT and all the course structure well organized. Explaining and the instruction are very clear. Got a lot of knowledge

By Nur M

Oct 18, 2020

They try their best to help you learn and pass so you can be successful in whatever field in IT you decide to go into. Thank you for Technical Support Fundamentals.

By SAYED S I

Oct 13, 2020

I really enjoyed this course. In this course I learnt a lot of things like what is hardware, software, networking, troubleshooting.

Thanks all of the Coursera team.

By DeltafangEX

Sep 16, 2020

Informative, albeit a bit basic. This will be helpful for those who need a ground-up approach to these subjects, as not everyone is informed on computer technology.

By Moubarak A B A

Sep 14, 2020

I had a wonderful experience in the course and I learned a lot of new information that going to make my beginning journey and background be more powerful to start .

By Ryan B

Aug 12, 2020

Great intro into a world that is foreign to a majority of people. I am looking forward to the rest of the course and excited for the possibilities that can follow!

By Lisa M L

Aug 6, 2020

Great, introductory course on Technical Support. Learned a lot, confirmed a lot and am ready to move to the next step in starting a career in IT. Thank you so much!

By Treighson C

Aug 1, 2020

It was great to be able to get a refresh on alot of the basics but also still be learning new concepts, as well as new ways to think about the thing I already know!

By Ryan S

Jul 25, 2020

A great primer to the world of IT Tech Support. I was very engaged throughout and I appreciated the thought and effort that went into creating this course. Thanks!!

By Edward B

Jul 16, 2020

We should never stop learning because life never stops teaching. Thank you for the opportunity to learn and helping me advanced my personal and professional growth.

By Kiran

Jul 4, 2020

Course introduced basic concepts of computer system. Relevance of each component present inside the computer. Overall its a good course for learning basic concepts.

By Pablo M

Jun 28, 2020

this course is actually one of the best that I have received in my life and I'm really happy that I was of provided with this information, thanks to the governments

By Kate N

Jun 26, 2020

Very friendly positive vibe from all videos, thank you very much. Amazing user friendly course. I had a great experience - liked content and all course arrangement.

By Swaraj R G

Jun 21, 2020

This is awesome course that taught me a lot of new interesting things.Looking forward to take next course in IT Support Professional Certificate.Thank You Google!!!

By Lingala M

May 26, 2020

Nice course which help to improve the fundamentals in technical aspect of view and it will definitely helps us to understand the basic tech terms in day to day life

By Stephen N

May 14, 2020

This has been a very informative course. From the simple concepts to binary and network protocols. Everything has been thoroughly engaging, enjoyable, and relevant.

By KARTIK G

Apr 29, 2020

It was a great experience. Anyone can have a great career in IT. IT has enormous potential. So whats harm in giving it a try !! This course is a boon to fulfill it.

By Kalicharan M

Mar 7, 2020

This course is great and it's good for beginners, I would recommend people if they have an interest in computers and if they want to know-how does a computer works!

By Sampson T

Dec 4, 2019

This was a very in-depth online course I was able to understand more about the diffrtent OS ,I was able to create a VM machine then add ,remove and update software

By Anita H

Nov 6, 2019

I like the flexibility, that I can go at my own pace; this counts when you have two jobs and your elderly parents to care for and want to reach your personal goals.

By James F

Aug 4, 2019

While i have experience in the IT field already, it is always good to go back to the basics. Much has changed since my last training that is covered in this course.

By Ulises G G

Jul 21, 2019

Plenty of very useful info presented in a concise and easy to absorb fashion. Thank you for your work everyone at Google and Coursera that made the course possible.

By Taylor J

Dec 12, 2018

I'm having a great time with this course thus far. Easy to understand, convenient, and full of lots of useful info in the field for beginners and advanced learners.

By HRK

Aug 7, 2018

As a non-IT person my experience about the programme was like exploring a new world which can open new prospects for me if I choose to further enhance my knowledge.