Well presented and written, it covers a lot. It goes into some detail and is surprisingly able to get a lot across in the time it takes.

You need a proofreader. There are mistakes in almost every segment. One that's common is the captioning saying "Well" when the speaker says "While". "Well, [it's easy to do, it takes resources.]" That doesn't make grammatical sense, unless the second comma is changed to a semicolon. It does make sense however if it accurately transcribes the speaker who is actually saying "WHILE [it's easy to do, it takes resources.]"

The first all I would like to thank Coursera with is Partners Google and all staffs, for this Huge opportunity to universal, this program its really a great blessing to the people like us we could not afforded university, but with Coursera and Google they make a way for us! in fact I would like to express my gratitude to all teachers Madam Marti Clark, Mr Kevin, Mr Ben, Madam Cindy, my complement to the Mr Of CPU sorry I had Forget his name in my diary, really I am gratefully for the time they have invested. Thanks, we keep in touch with Cousera,

Do not let the lonely 1 start review dissuade you from continuing to pursue this pathway to a career change. The first installment of this 5 part course is meant to slowly introduce you to the world of tech and its specialized technical language. It is easy or hard, depending on your background and exposure to computers. The second part starts to get a little more technical and it slowly continues to become more intricate. It will eventually demand a little more thought process from you, so get excited and start to change that career of yours TODAY!

A really nice overview of IT support fundamentals. I approached this process with some trepidation since I do not really think of myself as a tech guy. I live with a PhD in Computer Science so, if a computer needs attention, they are the one that normally looks at it. I was worried that I would be overwhelmed with jargon and concepts as I entered this program but the process has been very step by step and is obviously geared to get an average, everyday user conversant with the fundamentals of IT in preparation for a deep dive into all the topics.

The nitty-gritty of Information Technology IT, is introduced in a manner that is easily digestible like a well-done T-bone steak! The trainers/instructors are the practitioners at Google so they sure know what they are talking about. They know a thing or two because they have seen a thing or two in daily professional lives! I particularly enjoyed the soft skills section which reminded me that no matter how good you are in the technical stuff, you are nothing if you don't know how to handle customers/clients/users...Thank you guys for your effort.

I found this course informative and the ease of rejoining after taking a break or being out of reach during COVID-19 made me aware of how important IT is when most of society ends up depending on internet access for work, school, news, research, shopping, and recreation. I am looking forward to the next course of learning. A lady in the last class Ms. Atkinson made a comment that she enjoyed that the videos were minutes and not hours, I agreed also. She also spoke to how COVID-19 (2020)caused her schooling to go online and out of the class room!

That's great to hear! The Technical Support Fundamentals course is designed to provide a foundational understanding of key IT concepts and technical support principles. It covers topics such as computer hardware, software, networking, security, troubleshooting, and customer service.

Whether you're just starting out in the IT field or looking to refresh your knowledge, this course can be a valuable resource. By completing this course, you can gain the knowledge and skills needed to provide effective technical support and solve common IT problems.

The course is a lot of fun, and prospective student's shouldn't feel intimidated; the lessons are presented in a way that is easy for people from all walks of life to understand, including those people for whom English may not be the first language. Also, the workload is spread out in such a way as to be accommodating for working parents. This also means that, if someone has lots of spare time and feels dedicated, they can finish the course in much less than six weeks. I would definitely recommend this course to others; in fact, I already have!

I really this course and how the course outline was prepared. The pop-up questions as well as the graded quizzes are the ones the really gets me excited every time I reach the end of a topic. The content is also very helpful and really gives a good foundation of learning and knowledge not only to those who are new to this course but even to those who already have prior experience in IT, it is such a very good refresher. I am happy to have completed this course and highly recommend to others who wants to is planning to get to know more about IT.

It was great. Detailed and specific, yet clear and digestible. Provides lots of information and resources to reference when conducting your own research but does not completely prepare you to get a Job in IT the next day. There are many questions left for you to find the answer yourself. It is a great starting point. There were some editing errors (providing the wrong definition of a term or misspelled words that were autocorrected and did not make sense) but overall they were easy to look past and still understand what they were meant to say.

This is an amazing first step towards a career in the world of Information Technology as it touches upon the basics as well as gives the student the ability to see what the world of IT may encompass and see if it is indeed a viable career path that they are interested in pursuing. I was able to complete this first module, out of five, in a very timely manner that did not stress my day-to-day life while being a full-time worker, full-time father, and even a part-time student. I am excited to continue this journey and to start my career in IT.

Wow! That was fun AND rich in content. Was very pleased with the depth as well as the pace this program had. Presenters were positive, easy to understand, and clearly enthusiastic about what they had to share. Tech can be intimidating, but throughout the course, personal stories were shared that encouraged "learners" from previous careers to fresh in the career world. Thank you for assembling this program in a way that communicates respect for the learner's time as well as valuing the need for useful and relevant content. A+ (or 5-star).

I really enjoyed this course. The material that was presented was very simple, yet thorough at the same time. I especially liked the Virtual Machines that we were able to do work on, it gives me more confidence that I will not be walking into a job with more than just the book knowledge. The supplemental reading was a little tough because some of them sent me to wikipedia, where I would go down a rabbit hole clicking on various different links of terms that I wasn't as familiar with. But all in all, I think it is a great introductory course.

Awesome! I am 59-years old, unemployed and undergoing cancer treatment at this moment. I am quite surprised that I could go through the weeks to the end of Level 1. This is due to the ease of understanding of how the course is being structured and delivered, each video of an optimal length and with interesting contents that makes the learning such a great experience. What can I say...it is a Google production item, where the best of real-world people come together and do great things. Thank you, Coursera and Google for making this possible.

Thank you to all of the instructors, Google, and Coursera, for making this course possible. As someone who has never attended college, but has an immense interest in technology, it was exciting to be able to learn all of this from home, and feel help me feel like I took a giant step towards an incredible new career. I would definitely recommend this course to anyone who has even the slightest interest in pursuing a career in IT as it was very user friendly and and had so much great information. Thank you again to everyone who was involved!!

This Technical Support course has been great. They really ease you into the fundamentals of computer technology. Being somewhat familiar with computers myself, it was great to go over a solidify a lot of concepts that I knew before, and now I feel I have a much better grasp on what it means to be an IT Support Specialist and work with technology for a living. It's all about learning, and I look forward to learning more and more on my journey through these courses, as well as beyond that once I've started working in the IT field. Thank you!

This course definitely wasn't what I was expecting. I was expecting to be doing a lot of reading but the course videos made it easy to learn and absorb information. I also thought it would take me a lot longer to finish this course but that's not the case and is quite the opposite. Over this course was amazing and would recommend it to others who are going down the same path as me. I took this course to get my foot in the door into Tech in hopes of having a career in cyber security. Thank you google and Coursea for making it easy for me.

Content was very helpful, everyone was knowledgeable and caring. One downfall was one assignment wouldn't produce a passing grade, it just kept failing each you took it. But as I know everyone taking the course contacted support including mysefl and as I know they are aware of it and stated that it was on the ticket to be looked at. Other than that, this course was a breeze although I took IT courses before through school this course just helped me stay prepared and I feel even more knowledgeable then I was walking in. Great job google!

I appreciate this effort, the format, the people who gave their time to participate, the persons who thought of providing such an option and those who were involved because they genuinely wanted to help other people grow and achieve and develop themselves and expand their potential. Sincerely, this has been an informative, encouraging, mind-opening program. It gives me hope to understand technical concepts better, made me feel more capable within myself in pursuing a different field and made me appreciate my good friends in IT even more.

This course really helped me to brush up with or refresh my fundamental knowledge on IT. This is the kind of education everybody needs to adopt, since it is really effective and interesting. The tutorials were amazing, especially the people involved. No 4 year college, as far as I know, would be able to give this kind of lecturing. The very reason I got out of college midway on purpose is because of this.. I am looking forward to enroll in my upcoming courses, and hopefully end up fulfilling my dream of becoming an IT support specialist.

This course has given me the driving force to push even deeper into the world of I.T. I've had so much fun learning and getting back to what i truly love " TECHNOLOGY". 2020 has been a problematic year. A year that even in the midst of all that's going on around me i've taking one the biggest steps in bettering myself in years thanks to the wonderful folk at Coursera and DEW. Getting laid off due to the pandemic was hard at the beginning but seeing the opportunity that time has given me I am smiling again. Thanks A Million Coursera!!!!

It is the best organized course an educational and a technical learning to create and prepare the next /prospective " IT Support Specialists " . To find a job in the "IT Field " Today is easy but to get an affordable , flexible , and well experienced instructors who are already very successful in their career path and working for the World's largest publicly traded company "Google " is very rare . YOU CAME WITH THE STAGES TO PROCESS OF FACILITATING LEARNING AND VALUABLE KNOWLEDGE AND SKILLS "GOOD WORK " BY BUSHAR MOHAMED ,,,

Thank you Google for your dedication to allow eager people to learn this essential career path. Certificates shouldn't discourage people from going to college, and going to college shouldn't discourage people from adding on a bit continued learning by accepting a certificate! It's all in the devotedness of where you see yourself in a short period of time. Evaluate yourselves, learn what you choose to learn and test your own knowledge, test your discipline, get it done. Besides it's your future you're setting up for success not failure!

This is a great way to learn the basics of IT. I enjoyed learning the information. The people that were in the videos did a great job of delivering the information in an exciting way that helped retain the information better. I have already used this information in my day to day life and helped me understand so much about technology around me. I look forward to a possible career in IT and I am eager to get started. This course made my push towards this career much stronger and I have never been more motivated towards my personal goals.

I thought that this course was too easy, finished it in 5 days......and now I found I was wrong.

"Google IT Support Professional Certificate" has "5" courses in a row, this is just one of them.

No matter I felt weird about the course name was somehow different as the one I applied.

This course is very great, the lecturers use very simple and clear way to explain every concept, and I am sure, even if you never knew these before, it would not be hard to understand the content. It's really suitable for an amateur to listen to this course.