關於此課程：In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy. You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions. By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
製作方： National University of Singapore
教學方： Sarah Chong
Centre for English Language Communication
| 基本信息 | 課程 2（共 5 門，在全球化职场中进行有效沟通 Specialization ） |
| 級別 | 中級 |
| 承諾學習時間 | 3 weeks of study, 1-3 hours/week |
| 語言 | English |
| 如何通過 | 通過所有計分作業以完成課程。 |
| 用戶評分 |
授課大綱
第 1 週
About the Specialisation and the Course
In this Module, you will find out more about the four courses that are offered in this Specialisation.
2 個視頻, 3 個閱讀材料
- Reading: Specialisation Overview
- 視頻: Introduction to Strengthening your Widening Network
- Reading: Course Reading References
- Reading: (FAQ) Frequently Asked Questions
Faces Places Phases
We will look at getting to know our colleagues, the physical work place, as well as the different levels of people on the organisational chart.
5 個視頻, 1 個閱讀材料
- Discussion Prompt: Discussion Forum: Sharing your research on three cultures
- 視頻: Making Small Talk
- 視頻: Navigating the Workplace
- 視頻: Polite Requests & Responses
- 視頻: Knowing Who's Who
- Reading: Reference List
已評分: Polite Requests
已評分: Starting on the Right Note
第 2 週
Effective Communication through the Email
We will look at how to connect with people appropriately and on the right note, as well as using the right mode, bearing in mind the 7Cs of effective communication as well as some theoretical constructs of intercultural communication. We will also look at effective email writing.
6 個視頻, 1 個閱讀材料
- 視頻: Modes or Channels of Communication
- 視頻: Knowing Who's Who
- 視頻: Clear & Concise
- 視頻: Concrete & Correct
- 視頻: Coherent, Complete & Courteous
- Reading: Reference List
已評分: Choosing the right modes
已評分: Emailing – Different Strokes for Different Folks
已評分: Improve your communication
第 3 週
Meetings in a Globalised Workplace
We will look at appropriate meeting behaviours and skills, how to participate at meetings effectively so as to be a contributing member of your organisation. We shall also be looking briefly at how you can build trust and credibility, two very important elements in interpersonal relationships.
9 個視頻, 1 個閱讀材料
- 視頻: Before the Meeting: High/Low Context
- 視頻: Before the Meeting: Perceptions of Time
- 視頻: At the Meeting
- 視頻: Seeking Clarification
- 視頻: Disagreeing
- 視頻: Consideration
- 視頻: More on Cultural Dimensions
- Reading: Reference List
- 視頻: Conclusion
已評分: Behaviours
已評分: Meeting Skills
已評分: Know your audience and up your game
已評分: Responding Appropriately
常見問題解答
運作方式
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
製作方
National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
價格
| 購買課程 | |
|---|---|
| 訪問課程材料 | 可用 |
| 訪問評分的材料 | 可用 |
| 收到最終成績 | 可用 |
| 獲得可共享的課程證書 | 可用 |
評分和審閱
worth the shot
good
i have not seen best web UI than coursera Ui,its awesome.
Thank you very much I'm glad to finish this module, my Best regards for all of you.