本課程是 People and Soft Skills for Professional and Personal Success 專項課程專項課程的一部分

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People and Soft Skills for Professional and Personal Success 專項課程IBM 技能网络

課程信息

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In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking. 
Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution.  

You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work.  

The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

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可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 4 門課程（共 6 門）

People and Soft Skills for Professional and Personal Success 專項課程

初級

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

完成時間大約為3 小時

英語（English）

字幕：英語（English）

您將學到的內容有

Utilize critical and creative thinking to solve issues.
Describe the 5-step process of effectively solving problems.
Analyze a problem and identify the root cause.
Explore possible solutions and employ the problem solving process.

您將獲得的技能

Professional Development
Soft skills
Problem Solving
Creative Thinking
Critical Thinking

可靈活調整截止日期

根據您的日程表重置截止日期。

可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 4 門課程（共 6 門）

People and Soft Skills for Professional and Personal Success 專項課程

初級

No Previous Experience Required! This course can be taken by anyone regardless of professional experience.

完成時間大約為3 小時

英語（English）

字幕：英語（English）

授課教師

Skills Network

19,298 個學生

15 門課程

提供方

IBM 技能网络

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

授課大綱 - 您將從這門課程中學到什麼

週

週 1

完成時間為 3 小時

Solving Problems with Creative and Critical Thinking

This module will help you to develop skills and behaviors required to solve problems and implement solutions more efficiently in an agile manner by using a systematic five-step process that involves both creative and critical thinking.

完成時間為 3 小時

31 個視頻（總計 30 分鐘）, 11 個閱讀材料, 12 個測驗

31 個視頻

Why do you need to focus on solving problems?1分鐘

The problem-solving process1分鐘

How can you solve problems in an agile way?31

Let’s begin with the first topic54

The problem-solving process-Identify30

Write a problem statement33

How do you find out if a problem is worth solving?52

Recap52

Let’s move to the second topic1分鐘

The problem-solving process: Analyze1分鐘

How do you use “The 5 Whys”?1分鐘

The root cause!40

Many tools can help with root cause analysis25

Let’s move to the third topic29

The problem-solving process: Explore48

Brainstorming rules1分鐘

Brainstorm to solve Georgia’s problem29

Recap53

Let’s move to the fourth topic 54

The problem-solving process: Select2分鐘

Let’s find five solutions for one problem1分鐘

Use these factors to identify who should choose a solution56

Use the Ease and effectiveness matrix to select the best solution29

Recap 1分鐘

Let’s move to the fifth topic28

What will success look like?18

How will you measure a solution’s effectiveness?26

If you can’t measure it, you can’t manage it51

Build an implementation plan40

Recap40

Review the five-step problem-solving process2分鐘

11 個閱讀材料

Critical and creative thinking are required to solve problems5分鐘

What will you learn from the course?2分鐘

Let’s help Georgia!5分鐘

Is Georgia’s problem worth solving?4分鐘

Recap2分鐘

Brainstorm to get plenty of ideas5分鐘

Let’s find five solutions for one problem2分鐘

Who should chose a solution in Georgia's problem?2分鐘

How will you work out the best possible solution?4分鐘

Plan to implement the solution for Georgia3分鐘

Congratulations and Next Steps. 2分鐘

12 個練習

Practice Quiz: What do you think?5分鐘

Practice Quiz: What do you think?3分鐘

Practice Quiz: The “5 Whys” for Georgia20分鐘

Practice Quiz: Which type of solution will work for Georgia?3分鐘

Practice Quiz: Who should choose the solution in each case?10分鐘

Practice Quiz: Who should choose a solution to Georgia’s problem?10分鐘

Practice Quiz: Using the Ease and Effectiveness Matrix10分鐘

Practice Quiz: Let’s use the Ease and effectiveness matrix for Georgia’s problem10分鐘

Practice Quiz: What do you think success will look like?5分鐘

Practice Quiz: What do you think?10分鐘

Practice Quiz: Solving Problems with Critical and Creative Thinking 10分鐘

Graded Quiz: Solving Problems with Critical and Creative Thinking 20分鐘

關於 People and Soft Skills for Professional and Personal Success 專項課程

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

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Solving Problems with Creative and Critical Thinking