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學生對 Salesforce 提供的 Reports, Dashboards, and Customer Success in Salesforce 的評價和反饋

4.8
34 個評分
8 條評論

課程概述

The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce administrator. This fourth course goes into more depth on how a sales operations specialist would use Salesforce Service Cloud to support a variety of different customer service needs. You will learn the basics of effective customer support, and you will leverage a variety of new tools available in the Salesforce Service Cloud to effectively manage customer relationships. This course also goes into more depth on how a sales ops specialist would use Salesforce Reports and Dashboards to support a variety of needs from a sales team manager to track, improve, and forecast the overall performance of a sales team. You will learn how to use filters to produce custom reports in Salesforce, and then discover how to visualize that data effectively through the use of charts and dashboards.  For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

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NN
2021年8月27日

Excellent! It was like a real world to me. I will keep engaging on my own on reports and dashboards practices

DP
2021年7月22日

nice course! indeed, it fully covers the Dashboards and report on SF, using the Trailhead SF training

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1 - Reports, Dashboards, and Customer Success in Salesforce 的 9 個評論(共 9 個)

創建者 Will T

2021年6月24日

This certificate was a fantastic way to get acclimated to the fundamentals of Salesforce and CRM. The practical learning experiences in this course: guided projects, independent projects (portfolio-creation), and Salesforce Trailhead Badge completion really enhanced the learning and made it more engaging. I now have a valuable and tangible skillset to add to my repertoire as I pivot to more of a digital role that requires basic marketing and sales knowledge. Thanks!

創建者 Nwaulu B N

2021年8月28日

Excellent! It was like a real world to me. I will keep engaging on my own on reports and dashboards practices

創建者 Daniel P

2021年7月23日

nice course! indeed, it fully covers the Dashboards and report on SF, using the Trailhead SF training

創建者 Noel T

2021年10月5日

The most abstract portion of the certificate so far, but the delivery made all the difference.

創建者 Gokul P

2021年9月22日

Highly recommended and an amazing course

創建者 Dharmesh U

2021年9月23日

Fantastic, a super comprehensive course

創建者 Anshul H

2021年10月11日

E​xcellent course

創建者 Frank B

2021年11月18日

Great interaction with the user, a true interactive set of tools side by side completion of activities, and access to Salesforce's Trailhead playground learning tool. if it is only one module or multiple modules the course is worthy of the time spent.

創建者 Dharmesh T R

2021年12月2日

The course is very detailed, concise explanation and have the quality material.