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初級

完成時間大約為16 小時

建議:4 weeks of study, 5 hours/week...

英語(English)

字幕:英語(English)

可分享的證書

完成後獲得證書

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

初級

完成時間大約為16 小時

建議:4 weeks of study, 5 hours/week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1

1

完成時間為 2 小時

Course Orientation

完成時間為 2 小時
1 個視頻 (總計 4 分鐘), 5 個閱讀材料, 1 個測驗
5 個閱讀材料
Syllabus10分鐘
About the Discussion Forums10分鐘
Glossary10分鐘
Updating Your Profile10分鐘
Social Media10分鐘
1 個練習
Orientation Quiz30分鐘
完成時間為 5 小時

Week 1: Being Valued at Work

完成時間為 5 小時
19 個視頻 (總計 88 分鐘), 2 個閱讀材料, 6 個測驗
19 個視頻
1.1.1 Being Valued at Work2分鐘
1.2.1: 2MC: Kidney Donation3分鐘
1.3.1 First: Listen2分鐘
1.3.2 2MC: Meredith's Mother-in-Law2分鐘
1.3.3 How Are You Listening?6分鐘
1.3.4 Listen to Learn7分鐘
1.3.5 What Happened Next? Meredith’s Mother-in-Law3分鐘
1.4.1 Second: Ask Questions2分鐘
1.4.2 2MC: Signing Strangers' Names is the Process2分鐘
1.4.3 Formulating Questions8分鐘
1.4.4 Reciprocity: Questions Shape Answers7分鐘
1.4.5 How and What You Ask Affects the Outcome5分鐘
1.5.1: Achieving and Sustaining Rapport1分鐘
1.5.2: 2MC: Personal Services1分鐘
1.5.3: Establishing Rapport7分鐘
1.5.4: Paraphrasing9分鐘
1.5.5: What Happened Next? Personal Services6分鐘
1.6.1: What Happened Next? Kidney Donation6分鐘
2 個閱讀材料
Week 1 Overview10分鐘
Week 1 Readings and References10分鐘
5 個練習
Lesson 1-3 Practice Quiz30分鐘
Lesson 1-4 Practice Quiz30分鐘
Lesson 1-5 Practice Quiz30分鐘
Lesson 1-6 Practice Quiz30分鐘
Week 1 Quiz30分鐘
2

2

完成時間為 6 小時

Week 2: Likability Matters

完成時間為 6 小時
18 個視頻 (總計 83 分鐘), 4 個閱讀材料, 6 個測驗
18 個視頻
2.2.1: 2MC: Whose Money Is It?2分鐘
2.3.1: Approach Matters2分鐘
2.3.2: 2MC: That Parking Space2分鐘
2.3.3: Creating Energy7分鐘
2.3.4: De-energizers: The Costs7分鐘
2.3.5: Your Energy and Approach8分鐘
2.4.1: Aligning with Others53
2.4.2: 2MC: Recommend a Friend1分鐘
2.4.3: The And Stance: How and Why7分鐘
2.4.4: But … Objections to The And Stance7分鐘
2.4.5: Experts on The And Stance6分鐘
2.5.1: High-Road Go-To Solutions1分鐘
2.5.2: 2MC: Charging for Work Before Authorization1分鐘
2.5.3: Find Common Ground9分鐘
2.5.4: Get It In Writing5分鐘
2.5.5: What Happened Next? Charging for Work Before Authorization2分鐘
2.6.1: What Happened Next? Whose Money Is It?7分鐘
4 個閱讀材料
Week 2 Overview10分鐘
Week 2 Resources and References10分鐘
Summary of What Creates Energy in Organizations?10分鐘
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10分鐘
5 個練習
Lesson 2-3 Practice Quiz30分鐘
Lesson 2-4 Practice Quiz30分鐘
Lesson 2-5 Practice Quiz30分鐘
Lesson 2-6 Practice Quiz30分鐘
Week 2 Quiz30分鐘
3

3

完成時間為 5 小時

Week 3: Cognitive Biases and Errors at Work

完成時間為 5 小時
19 個視頻 (總計 73 分鐘), 3 個閱讀材料, 6 個測驗
19 個視頻
3.2.1: 2MC: Commission Sales2分鐘
3.3.1: It's Not All About You1分鐘
3.3.2: 2MC: Face Embarrassment1分鐘
3.3.3: Overconfidence and Egocentrism8分鐘
3.3.4: Confirmation Bias and Motivated Blindness6分鐘
3.3.5 What Happened Next? Face Embarrassment7分鐘
3.4.1: There are More Cognitive Biases?59
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1分鐘
3.4.3: Stop Digging: Pursuit of Sunk Costs5分鐘
3.4.4: Sinister Attribution Bias6分鐘
3.4.5: Chen's Situation, First Pass3分鐘
3.5.1: Prevention and Recovery: Framing and Reframing1分鐘
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58
3.5.3: Framing7分鐘
3.5.4: Framing in Chen’s Situation4分鐘
3.5.5: Using Reframing as a Tool for Chen6分鐘
3.5.6: What Happened Next? Chen Uncomfortable at Work2分鐘
3.6.1: What Happened Next? Commission Sales4分鐘
3 個閱讀材料
Week 3 Overview10分鐘
Week 3 Resources and References10分鐘
Summary of Measurement of Social-Evaluative Anxiety10分鐘
5 個練習
Lesson 3-3 Practice Quiz30分鐘
Lesson 3-4 Practice Quiz30分鐘
Lesson 3-5 Practice Quiz30分鐘
Lesson 3-6 Practice Quiz30分鐘
Week 3 Quiz30分鐘
4

4

完成時間為 5 小時

Week 4: When Things Go Wrong

完成時間為 5 小時
19 個視頻 (總計 78 分鐘), 2 個閱讀材料, 5 個測驗
19 個視頻
4.2.1: 2MC: Speak Up or Keep Quiet1分鐘
4.3.1: Identifying Problems1分鐘
4.3.2: 2MC: Leaving Off a Data Point1分鐘
4.3.3: Mindset6分鐘
4.3.4: Are You Sure You Have a Problem?7分鐘
4.3.5: What Happened Next? Leaving Off a Data Point5分鐘
4.4.1: When You Are in the Wrong: Professional Apologies1分鐘
4.4.2: 2MC: You Messed Up1分鐘
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5分鐘
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5分鐘
4.4.5: What Happened Next? You Messed Up2分鐘
4.5.1: Having Disputes Professionally1分鐘
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1分鐘
4.5.3: Having Disputes Professionally: Rules One and Two6分鐘
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7分鐘
4.5.5: Review - and What Happened Next? Hire No One Over 407分鐘
4.6.1: What Happened Next? Speak Up or Keep Quiet4分鐘
4.7.1: Bringing it All Together7分鐘
2 個閱讀材料
Week 4 Overview10分鐘
Week 4 Resources and References10分鐘
4 個練習
Lesson 4-3 Practice Quiz30分鐘
Lesson 4-4 Practice Quiz30分鐘
Lesson 4-5 Practice Quiz30分鐘
Week 4 Quiz30分鐘

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伊利诺伊大学香槟分校 徽標

伊利诺伊大学香槟分校

關於 Professional IQ: Preventing and Solving Problems at Work 專項課程

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

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