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初級

完成時間大約為15 小時

建議:4 weeks of study, 5 hours/week...

英語(English)

字幕:英語(English)
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100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

初級

完成時間大約為15 小時

建議:4 weeks of study, 5 hours/week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間為 1 小時

Course Orientation

1 個視頻 (總計 4 分鐘), 5 個閱讀材料, 1 個測驗
5 個閱讀材料
Syllabus10分鐘
About the Discussion Forums10分鐘
Glossary10分鐘
Updating Your Profile10分鐘
Social Media10分鐘
1 個練習
Orientation Quiz10分鐘
完成時間為 4 小時

Week 1: Being Valued at Work

19 個視頻 (總計 88 分鐘), 2 個閱讀材料, 6 個測驗
19 個視頻
1.1.1 Being Valued at Work2分鐘
1.2.1: 2MC: Kidney Donation3分鐘
1.3.1 First: Listen2分鐘
1.3.2 2MC: Meredith's Mother-in-Law2分鐘
1.3.3 How Are You Listening?6分鐘
1.3.4 Listen to Learn7分鐘
1.3.5 What Happened Next? Meredith’s Mother-in-Law3分鐘
1.4.1 Second: Ask Questions2分鐘
1.4.2 2MC: Signing Strangers' Names is the Process2分鐘
1.4.3 Formulating Questions8分鐘
1.4.4 Reciprocity: Questions Shape Answers7分鐘
1.4.5 How and What You Ask Affects the Outcome5分鐘
1.5.1: Achieving and Sustaining Rapport1分鐘
1.5.2: 2MC: Personal Services1分鐘
1.5.3: Establishing Rapport7分鐘
1.5.4: Paraphrasing9分鐘
1.5.5: What Happened Next? Personal Services6分鐘
1.6.1: What Happened Next? Kidney Donation6分鐘
2 個閱讀材料
Week 1 Overview10分鐘
Week 1 Readings and References10分鐘
5 個練習
Lesson 1-3 Practice Quiz10分鐘
Lesson 1-4 Practice Quiz2分鐘
Lesson 1-5 Practice Quiz4分鐘
Lesson 1-6 Practice Quiz2分鐘
Week 1 Quiz10分鐘
2
完成時間為 5 小時

Week 2: Likability Matters

18 個視頻 (總計 83 分鐘), 4 個閱讀材料, 6 個測驗
18 個視頻
2.2.1: 2MC: Whose Money Is It?2分鐘
2.3.1: Approach Matters2分鐘
2.3.2: 2MC: That Parking Space2分鐘
2.3.3: Creating Energy7分鐘
2.3.4: De-energizers: The Costs7分鐘
2.3.5: Your Energy and Approach8分鐘
2.4.1: Aligning with Others53
2.4.2: 2MC: Recommend a Friend1分鐘
2.4.3: The And Stance: How and Why7分鐘
2.4.4: But … Objections to The And Stance7分鐘
2.4.5: Experts on The And Stance6分鐘
2.5.1: High-Road Go-To Solutions1分鐘
2.5.2: 2MC: Charging for Work Before Authorization1分鐘
2.5.3: Find Common Ground9分鐘
2.5.4: Get It In Writing5分鐘
2.5.5: What Happened Next? Charging for Work Before Authorization2分鐘
2.6.1: What Happened Next? Whose Money Is It?7分鐘
4 個閱讀材料
Week 2 Overview10分鐘
Week 2 Resources and References10分鐘
Summary of What Creates Energy in Organizations?10分鐘
Summary of Rudeness in the workplace isn't just unpleasant: It's also contagious10分鐘
5 個練習
Lesson 2-3 Practice Quiz6分鐘
Lesson 2-4 Practice Quiz4分鐘
Lesson 2-5 Practice Quiz6分鐘
Lesson 2-6 Practice Quiz4分鐘
Week 2 Quiz10分鐘
3
完成時間為 4 小時

Week 3: Cognitive Biases and Errors at Work

19 個視頻 (總計 73 分鐘), 3 個閱讀材料, 6 個測驗
19 個視頻
3.2.1: 2MC: Commission Sales2分鐘
3.3.1: It's Not All About You1分鐘
3.3.2: 2MC: Face Embarrassment1分鐘
3.3.3: Overconfidence and Egocentrism8分鐘
3.3.4: Confirmation Bias and Motivated Blindness6分鐘
3.3.5 What Happened Next? Face Embarrassment7分鐘
3.4.1: There are More Cognitive Biases?59
3.4.2: 2MC: Chen Becomes Uncomfortable at Work1分鐘
3.4.3: Stop Digging: Pursuit of Sunk Costs5分鐘
3.4.4: Sinister Attribution Bias6分鐘
3.4.5: Chen's Situation, First Pass3分鐘
3.5.1: Prevention and Recovery: Framing and Reframing1分鐘
3.5.2: 2MC: Chen Uncomfortable at Work, Continued58
3.5.3: Framing7分鐘
3.5.4: Framing in Chen’s Situation4分鐘
3.5.5: Using Reframing as a Tool for Chen6分鐘
3.5.6: What Happened Next? Chen Uncomfortable at Work2分鐘
3.6.1: What Happened Next? Commission Sales4分鐘
3 個閱讀材料
Week 3 Overview10分鐘
Week 3 Resources and References10分鐘
Summary of Measurement of Social-Evaluative Anxiety10分鐘
5 個練習
Lesson 3-3 Practice Quiz8分鐘
Lesson 3-4 Practice Quiz8分鐘
Lesson 3-5 Practice Quiz8分鐘
Lesson 3-6 Practice Quiz2分鐘
Week 3 Quiz10分鐘
4
完成時間為 4 小時

Week 4: When Things Go Wrong

19 個視頻 (總計 78 分鐘), 2 個閱讀材料, 5 個測驗
19 個視頻
4.2.1: 2MC: Speak Up or Keep Quiet1分鐘
4.3.1: Identifying Problems1分鐘
4.3.2: 2MC: Leaving Off a Data Point1分鐘
4.3.3: Mindset6分鐘
4.3.4: Are You Sure You Have a Problem?7分鐘
4.3.5: What Happened Next? Leaving Off a Data Point5分鐘
4.4.1: When You Are in the Wrong: Professional Apologies1分鐘
4.4.2: 2MC: You Messed Up1分鐘
4.4.3: The Four Rs of Apologizing: Remorse and Responsibility5分鐘
4.4.4: The Four Rs of Apologizing: Rehabilitation and Recompense5分鐘
4.4.5: What Happened Next? You Messed Up2分鐘
4.5.1: Having Disputes Professionally1分鐘
4.5.2: 2MC: Just Don't Hire Anyone Over 40...1分鐘
4.5.3: Having Disputes Professionally: Rules One and Two6分鐘
4.5.4: Having Disputes Professionally: Rules Three, Four, and Five7分鐘
4.5.5: Review - and What Happened Next? Hire No One Over 407分鐘
4.6.1: What Happened Next? Speak Up or Keep Quiet4分鐘
4.7.1: Bringing it All Together7分鐘
2 個閱讀材料
Week 4 Overview10分鐘
Week 4 Resources and References10分鐘
4 個練習
Lesson 4-3 Practice Quiz4分鐘
Lesson 4-4 Practice Quiz8分鐘
Lesson 4-5 Practice Quiz6分鐘
Week 4 Quiz10分鐘
5.0
7 個審閱Chevron Right

來自Shaping Your Professional Brand的熱門評論

創建者 TBDec 11th 2016

I followed this course as part of Professional IQ package. It really helped me making the right career choices. I extremely recommend this course to everyone.

創建者 DHOct 3rd 2018

great. minor complaint that the cut scene music is annoying and jarring, especially at the end with the Univ. of ILL logo slapping on the metal sounds.

講師

Avatar

C. K. Gunsalus

Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory

關於 伊利诺伊大学香槟分校

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

關於 Professional IQ: Preventing and Solving Problems at Work 專項課程

In this Specialization, Professional IQ: Preventing Solving Problems at Work, learners use real-world dilemmas and ethical problems experienced by professionals around the world to clarify and articulate their personal values as a foundation for the issues they face. Many successful people use these skills every day—and you should too: making strong decisions; recognizing and avoiding career-damaging pitfalls; preventing and resolving conflicts so as to be value-added members of teams; knowing how and when to apologize effectively; knowing how to ask constructive questions that advance work; and honing leadership skills—whether for being influential at work or holding a position of authority. Learners develop a Personal Leadership Credo, as part of a portfolio applying the skills from the course in situations that learners develop themselves. This Specialization features guest speakers from the following organizations: The University of Illinois Community Credit Union; ZipDX; Rosentreter Group; University of Kansas; Studio Helix Medical Exercise and Bodywork, LLC; Advanced Micro Devices; Vedder Price, P.C.; Circuit Court of Cook County; Sierra Training Associates Inc.; and the University of Illinois at Urbana-Champaign. For the names and biographies of individual guest speakers, please see the "Guest Experts" page within each course....
Professional IQ: Preventing and Solving Problems at Work

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