本課程是价值链管理專項課程專項課程的一部分

4.6
星
1,025 個評分

Gopesh Anand

39,424 人已註冊

提供方

隸屬於 Master of Business Administration (iMBA) 學位

了解更多

价值链管理專項課程伊利诺伊大学香槟分校

課程信息

23,756 次近期查看

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
You will be able to: 

• Relate underlying principles to frameworks and techniques used for process improvement 
• Synthesize information to make decisions for organizational initiatives and process improvement 
• Apply analytical techniques for tactical decisions in a process improvement project

This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at https://degrees.giesbusiness.illinois.edu/idegrees/.

可靈活調整截止日期

根據您的日程表重置截止日期。

可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 4 門課程（共 7 門）

价值链管理專項課程

完成時間大約為19 小時

英語（English）

字幕：英語（English）

您將獲得的技能

Lean Manufacturing
Program Management
Six Sigma
Process Control

可靈活調整截止日期

根據您的日程表重置截止日期。

可分享的證書

完成後獲得證書

100% 在線

立即開始，按照自己的計劃學習。

第 4 門課程（共 7 門）

价值链管理專項課程

完成時間大約為19 小時

英語（English）

字幕：英語（English）

授課教師

授課教師評分

4.72/5 （184 個評分）

Gopesh Anand

Professor of Operations Management, Department of Business Administration, Gies College of Business

Department of Business Administration, College of Business

82,947 個學生

4 門課程

提供方

伊利诺伊大学香槟分校

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.

立即開始攻讀碩士學位

此課程隸屬於伊利诺伊大学香槟分校提供的 100% 在線 Master of Business Administration (iMBA)。如果您被錄取參加全部課程，您的課程將計入您的學位學習進程。

了解更多

授課大綱 - 您將從這門課程中學到什麼

內容評分96%（4,130 個評分）

週

週 1

完成時間為 6 小時

Course Orientation & Quality Management and Process Improvement

完成時間為 6 小時

18 個視頻（總計 106 分鐘）, 6 個閱讀材料, 14 個測驗

18 個視頻

Welcome to Process Improvement!6分鐘

Meet Professor Gopesh Anand 3分鐘

Learn on Your Terms30

Quality as Customer Needs3分鐘

Garvin's Dimensions of Quality8分鐘

Gap Model of Service Quality3分鐘

Defining Quality3分鐘

Quality Management Certifications9分鐘

Evolution of Quality Management (Needs new title slide)8分鐘

Continuous Improvement for Better Quality3分鐘

Continuous Improvement Initatives7分鐘

Need for New Initiatives5分鐘

Lean as Toyota Production System (TPS)5分鐘

Paradox of the TPS4分鐘

Four Principles of TPS7分鐘

TPS in Action4分鐘

Quality Standard of Six Sigma13分鐘

Features of Six Sigma Programs5分鐘

6 個閱讀材料

Syllabus30分鐘

About the Discussion Forums10分鐘

Updating Your Profile10分鐘

Learn More About Flexible Learning Paths10分鐘

Module 1 Overview20分鐘

Module 1 Readings45分鐘

14 個練習

Garvin’s Dimensions of Quality Knowledge Check5分鐘

Gap Model of Service Quality Knowledge Check5分鐘

Defining Quality Knowledge Check5分鐘

Quality Management Certifications Knowledge Check5分鐘

Continuous Improvement for Better Quality Knowledge Check5分鐘

Continuous Improvement Initiatives Knowledge Check5分鐘

Need for New Initiatives Knowledge Check5分鐘

Lean as Toyota Production Systems (TPS) Knowledge Check5分鐘

Paradox of the TPS Knowledge Check5分鐘

Four Principles of TPS Knowledge Check5分鐘

TPS in Action Knowledge Check5分鐘

Quality Standard of Six Sigma Knowledge Check5分鐘

Features of Six Sigma Programs Knowledge Check5分鐘

Quality Management and Process Improvement Quiz1小時

週

週 2

完成時間為 5 小時

Process Improvement Projects in Continuous Improvement Programs

完成時間為 5 小時

11 個視頻（總計 104 分鐘）, 2 個閱讀材料, 12 個測驗

11 個視頻

Program Management Roles in Six Sigma7分鐘

Project Team Members in Six Sigma9分鐘

Challenges in Deploying Lean and Six Sigma7分鐘

Scoring Projects for Prioritization11分鐘

Connecting Project Objectives to Execution9分鐘

Project Implementation Frameworks6分鐘

Define-Measure-Analyze-Improve-Control (DMAIC)3分鐘

Lean Thinking, Flow, and Waste13分鐘

The Value Add Perspective of Lean12分鐘

Define Phase in DMAIC12分鐘

GANTT Chart and Project Charter8分鐘

2 個閱讀材料

Module 2 Overview20分鐘

Module 2 Readings30分鐘

11 個練習

Program Management Roles in Six Sigma Knowledge Check5分鐘

Project Team Members in Six Sigma Knowledge Check5分鐘

Scoring Projects for Prioritization Knowledge Check5分鐘

Connecting Project Objectives to Execution Knowledge Check5分鐘

Project Implementation Frameworks Knowledge Check5分鐘

Define Measure Analyze Improve Control Knowledge Check5分鐘

Lean Thinking, Flow and Waste Knowledge Check5分鐘

The Value Add Perspective of Lean Knowledge Check5分鐘

Define Phase in DMAIC Knowledge Check5分鐘

GANTT Chart and Project Charter Knowledge Check5分鐘

Process Improvement Projects in Continuous Improvement Programs Quiz15分鐘

週

週 3

完成時間為 4 小時

Measurement and Analysis for Process Improvements

完成時間為 4 小時

12 個視頻（總計 130 分鐘）, 2 個閱讀材料, 13 個測驗

12 個視頻

Process Measurements and Data Types14分鐘

Overview of Normal Distribution6分鐘

Measure Phase in DMAIC11分鐘

Assessing Validity of Measurement Systems8分鐘

Common and Special Cause Variation14分鐘

Using Statistical Process Control (SPC)10分鐘

Attribute Data - Proportion - Control Chart13分鐘

Attribute Data - Count - Control Chart8分鐘

Variable Data - Mean and Range - Control Chart12分鐘

Customer Specification vs Process Performance10分鐘

Process Capability: Ratio (Cp) and Index (Cpk)7分鐘

Implications of Cp and Cpk Results10分鐘

2 個閱讀材料

Module 3 Overview20分鐘

Module 3 Readings10分鐘

13 個練習

Process Measurement and Data Types Knowledge Check5分鐘

Overview of Normal Distribution Knowledge Check5分鐘

Measure phase in DMAIC Knowledge Check5分鐘

Assessing Validity of Measurement Systems Knowledge Check5分鐘

Common and Special Cause Variation Knowledge Check5分鐘

Using Statistical Process Control (SPC) Knowledge Check5分鐘

Attribute Data - Proportion - Control Chart Knowledge Check5分鐘

Attribute Data - Count - Control Chart Knowledge Check5分鐘

Variable Data - Mean and Range - Control Chart Knowledge Check5分鐘

Customer Specification vs Process Performance Knowledge Check5分鐘

(Process Capability: Ratio (Cp) and Index (Cpk) Knowledge Check5分鐘

Implications of Cp and Cpk Results Knowledge Check5分鐘

Measurement and Analysis for Process Improvements Graded Quiz30分鐘

週

週 4

完成時間為 5 小時

Designing Improvements and Sustaining Changes

完成時間為 5 小時

14 個視頻（總計 129 分鐘）, 4 個閱讀材料, 10 個測驗

14 個視頻

Analyze Phase in DMAIC6分鐘

Techniques for Exploring Root Causes29分鐘

Improve Phase in DMAIC3分鐘

Failure Mode and Effect Analysis (FMEA)14分鐘

Simulations and Pilot Cells8分鐘

Standard Work and Visual Workplace13分鐘

"Five S" for Standardized Work Areas10分鐘

Practicing "Five s" with an application10分鐘

Control Phase in DMAIC3分鐘

Preventing Errors and Sustaining Improvements7分鐘

Leadership for Continuous Improvement Initiatives8分鐘

Iterations of Improvements5分鐘

Course Conclusion2分鐘

Gies Online Programs3分鐘

4 個閱讀材料

Module 4 Overview20分鐘

Module 4 Readings30分鐘

Congratulations!10分鐘

Get Your Course Certificate10分鐘

10 個練習

Analyze Phase in DMAIC Knowledge Check5分鐘

Techniques for Exploring Root Causes Knowledge Check5分鐘

Improve Phase in DMAIC Knowledge Check5分鐘

Failure Mode and Effect Analysis (FMEA) Knowledge Check5分鐘

Simulations and Pilot Cells Knowledge Check5分鐘

Standard Work and Visual Workplace Knowledge Check5分鐘

Control Phase in DMAIC Knowledge Check5分鐘

Preventing Errors and Sustaining Improvements Knowledge Check5分鐘

Leadership for Continuous Improvement Initiatives Knowledge Check5分鐘

Designing Improvements and Sustaining Changes Graded Quiz30分鐘

審閱

4.6

222 條評論

5 stars
75.24%
4 stars
17.86%
3 stars
3.20%
2 stars
1.45%
1 star
2.23%

來自过程改进的熱門評論

由 GH 提供2017年6月8日

Very good course for general process improvement in business. The last module gets a bit too in depth for me but overall good information that translates

由 SS 提供2020年5月10日

The course actually provides us the basis insights of operations management and how the operations can be managed in this digital age,

由 MK 提供2020年5月9日

Dear Sir,

Thank you providing us this course..its a simple and easy for learn..do keep add such more cases..

Regards

Manish Khosla

由 IA 提供2021年11月3日

A really Quality and Effective Course that targeted the Process Improvement Techniques. It was really useful as I needed a refresher for the Techniques.

查看所有評論

關於价值链管理專項課程

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and surpluses for organizations.

In this specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This specialization is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program here.

常見問題

我什么时候能够访问课程视频和作业？
讲座和作业的访问权限取决于您的注册类型。如果您以旁听模式参加课程，则可以免费查看大多数课程资料。要访问评分作业并获得证书，您需要在旁听期间或之后购买证书体验。如果看不到旁听选项：
课程可能不提供旁听选项。您可以尝试免费试用，也可以申请助学金。
课程可能会改为提供'完整课程，没有证书'。通过此选项，您可以查看所有课程材料、提交所要求的作业，以及获得最终成绩。这也意味着您将无法购买证书体验。
我订阅此专项课程后会得到什么？
您注册课程后，将有权访问专项课程中的所有课程，并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中，您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
有助学金吗？
是的。如果您负担不起学习计划的注册费，则可以在选择学习计划时申请助学金或奖学金。如果您选择的学习计划提供助学金或奖学金，则您将在描述页面上看到一个申请链接。

還有其他問題嗎？請訪問學生幫助中心。

过程改进

課程信息

您將獲得的技能