Good interactive video lessons, minimum readings.

Why am I not able to see my course certificate

it was very useful for me and change my view

Great syllabus for process management..

Pretty good to learn the fundamentals.

Was a great and enriching experience.

Nice and detailed course

good for production area

Excellent course!

great learning

NA

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The most valuable part of the course, for me was week 3 with a very practical information about the quality assessment. The rest information was not so practical but rather a description of different cases, which are obvious and well known for people with minimal professional managerial background. So, I would prefer not stories about Uber, Amazon etc. but more info about the core topic of the course – how to develop a Strategy to repeat the success of Uber, Amazon…

I love that topic, but I think, the videos are too monotonous. Maybe give it more pop-up quiz to make it better

The course is very good, the way taught is great, but lacking in answering questions.

Videos were far too long. Need to be much more concise.

Great review of concepts to refresh lean and six sigma, and process improvement in GENERAL.

Expected deeper and more practical information (case studies, maybe a project in a module instead of a quiz, etc.) regarding the service industry as stated at the beginning of the course. There just one part of a module (aprox. 15 min) that got into some detail.

Also, there was no interaction at all in the forums. If at least the mentors could set some interesting subjects and comments to motivate that, would be of help.

Due to this, my expectations weren´t met. Was looking for detailed service industry (financial) applications of process improvement knowledge.

I would not recommend this course. The content is very relevant to the subject matter. However, the lectures are much longer than they need to be, and filled with unnecessary commentary. The instructor often verbally discusses the statistical formula with a few bullets on a slide with the focus on himself. The delivery would be much better if the instructor would put himself in the background and the focus be reoriented on a whiteboard style walk-through of the equation at hand.

Suggest the lecture be more dynamic and engaging. Background slides should be updated to be more in line with contemporary digital technology. Suggest using pointer when appropriate. Examples used could have been more relevant with modern firms and their processes.

I was not a practical course for me. I didn't learn many things from it. too theory and less practical

The previous version of this course was clear and understandable.

Difficult to follow the in

I still feel that the course material and content should be more precise and direct. For example, the content and note are very generic and how specifically the note/content is linked to real life is very brief or in fact little. However, to give due credit, there are case studies for us to review and read up, these are useful. Real applications such as six sigma and lean concept are very little linked to the content this course is giving.

In fact, I agree that quality management is a philosophical study. Hence, if it should be tested in open-ended and logically approach. The tests are really debatable, especially those parts that it is merely the play of language.

Overall, it will be better if the note/content can be more direct and specific.

Doesn't mesh well with the rest of the course work. The program is set up in such away that the student has to check four different tools in order to complete Blackboard, school email, HBR, Coursera). If you are a professional with limited time, this course is not for you. I recommend consolidating the course material into one place and allowing students to use the email account that works best for them.